Customer Service Representative

Melissa Gambrel

**** ***** *****

New Braunfels, Texas 78130

Cell: 830-***-****

****************@*****.***

Objective:

To secure a leadership position in the field of customer service with

maximum growth potential.

Work Experience:

Feb 2008- Feb 2012: HD Supply Web Support, New Braunfels, Texas. I was a

Position lead processing material supply orders and accounts management for

web orders for Extended Stay Hotel, Aimco and Supplier Solutions. I

managed pending web orders in multiple time zones and answered customer e-

mails concerning technical problems and complaints with the HD Supply

website.

Nov 2007 -Feb 2008: HD Supply Special Order Project, New Braunfels, Texas.

My responsibilities included processing reports and pending orders from

direct shipments as well as process tracking information for orders and

data input into special orders system, running RP and OP reports.

August 2006-Nov 2007: HD Supply Facilities Maintenance, New Braunfels,

Texas.

Position: Customer Service Representative: Responsibilities included but

not limited to customer service, processing orders as well as establishing

non charge accounts for new customers.

May 2005-August 2006: Best Western Inn &Suites, New Braunfels, Texas.

Position: Front Desk Manger: Responsibilities included but not limited to

front desk operations, scheduling, hiring, employee accountability, night

audit, insuring housekeeping compliance, inventory maintenance and close

communication with the district manager.

August 2001-March2003: Select Benefits Services, Universal City, Texas.

Position: Claims agent. As a claims agent I was responsible for the budget

of an employee funded cafeteria plan, the posting of funds from companies

to individual accounts, data entry into Microsoft Access from insurance

enrollment forms and sending confirmation letters to individuals enrolled

in Cobra coverage.

May 1998-October 2000: Clear Channel Communications, San Antonio, Texas.

Position: Primary receptionist. As the primary receptionist I was

responsible for the coordination of the conference room business meetings

including scheduling appointments and multi-line phone operations as well

as acting liaison between senior management and prospective clients.

Skills:

Proficient in Microsoft Office, Word, Excel, Microsoft XP, Kana, Night

Vision, Multi line Phones systems, Supplier Solutions, Star Source, Sap.

Education:

Texas Careers Business School Certificate Paralegalism

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