Administrative Assistant Customer Service

Roma Krauth **********@*****.*** 908-***-****

Career Summary

Experienced business professional with expertise in customer service and administrative support. Excellent communication. Work experience includes medical centers and technology companies, demonstrating ability to quickly learn complex technological information and highly regulated products and services.

Skills and Knowledge

Languages

French, Ukrainian, basic Spanish

Technology, Software, and Systems

HTML, Apache Web Servers, MS SQL Server, Oracle Databases, Microsoft Office Suite (Word, Excel, Access, PowerPoint), SAP, Lotus Notes, Windows OS

Medical Systems

Affinity, EDM, IBEX, QCPR

Professional Experience

Administrative Assistant Universal Protection Services- Huawei-Futurewei Technologies 10/2012 - present

• Monitor entrance and telephone system for secure research facility, including visitor access, employee security cards, and routing calls

• Proofread and edit memos and presentations for grammar and spelling

• Manage and process employee expenses and office bills through accounts payable

• Schedule and coordinate security system maintenance, IT hardware upgrades, building renovations, vendor deliveries, and temporary workers

• Order office supplies and maintain reference documents such as contact lists, seating charts

• Plan major company events and conferences, including budgeting, logistics, menus, entertainment, prizes, guest lists

• Created language exchange program as team-building initiative

Operations Assistant Passport Health 7/2012

• Managed set-up operations for three new clinic locations

• Coordinated delivery and installation of office equipment, medical supplies, and files

Emergency Department Patient Service Representative Hunterdon Medical Center 7/2008 – 1/2012

• Managed overnight responsibilities for a 178-bed non-profit community hospital, 21-bed emergency department, including admitting patients in a professional, compassionate manner

• Supported medical team of 18 in emergency department

• Updated and processed patient and billing records using Affinity, EDM, Ibex

• Earned Patient Service Representative of the Year award from corporate headquarters and employee recognition awards from on-site medical and office staff

Roma Krauth **********@*****.*** 908-***-****

Professional Experience, continued

Substitute Teacher Hunterdon County Public Schools 9/2005 – 6/2008

• Served as long-term Special Education interim replacement at Milford Elementary School fox six months, including full control of supplementary daily curriculum for students in accordance with approved Individual Education Plans

• Performed substitute teaching duties at Milford Elementary School, Holland Township School, Edith Ort Thomas Elementary School and Delaware Valley Regional High School

Programmer/Analyst Baker and Taylor 11/2002 – 08/2004

• Developed and customized more than 50 client applications for public libraries nationwide and maintained SQL Server 2000 databases

• Analyzed and corrected technical, developmental, and user errors while providing technical support for online web interface

Help Desk Support Manager Avaya 1/2001 – 8/2001

• Answered and resolved 600 help desk tickets per month for company managers and clients

• Coordinated technical support and development teams to expeditiously correct errors

Administrative Assistant-Expediter Lucent Technologies 11/1996 – 1/2001

• Verified security compliance of contracted vendors and all non-payroll workers.

• Processed purchase orders for technical services provided by 300+ vendors

• Qualified vendors for Lucent’s insurance requirements, averaged 25 per month with 99% accuracy

Additional Experience Rowan University

• Served as peer counselor with Together, Inc.; launched campus Rape Crisis Center; organized Take Back the Night event

• Performed transcription duties for vision-impaired professor

• News broadcaster on WGSL-FM

• Editor and published writer for Venue Magazine and Avant Magazine

Education

Rowan University Glassboro, NJ

Bachelor’s Degree in Sociology

Harvard University Cambridge, MA

Accelerated Summer Program – Ukrainian Language and History

The Chubb Institute North Brunswick, NJ

Accelerated Program – Diploma with honors in Web Development and Business Programming

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