Customer Service Sales

REYNALDO NU EZ

objective

Obtain a full-time managerial position with a mid

to large organization, where I can maximize my

supervisory experience, training ability, quality

assurance know-how, and customer service skills.

Experience

Third Key Supervisor (Part-Time)

12/2013-Present

Sherwin Williams

Orlando, FL

Open and close the store: balance, print, and reord

daily receipts and make nightly bank deposits

Fill and place in-store transfer orders for clients

and contractors; ensure the timely preparation and

delivery of all orders

Make lead-gen calls to generate new business and to

perpetuate ongoing business with existing clients

and contractors

Receive weekly shipments, unload and stock product

in a timely manner

Train new sales associates

Color match and tint paint for special orders

Purge and clean paint tinter daily

Provide excellent customer service

Community Outreach Director (Part-Time)

05/2013-Present

The Ephraim Project, Inc.

Orlando, FL

Develop and execute all internal and external

communications, including informational brochures

and pamphlets, PR and community outreach materials

Maintain community relationships with local

churches and organizations.

Regularly update ministry website and Facebook page

Oversee social media network

Store Manager

01/2013-05/2013

Hear4Homeless Thrift Store

Orlando, FL

Oversaw daily operations of 11,000-square-foot

store

Recruited, hired and trained new staff and

volunteers

Ordered storewide merchandise and supplies

Anticipated store needs and maintained effective,

professional relationships with subordinates,

vendors and service providers

Ensured that all weekly time and attendance records

and payroll were finalized,transmitted, and

processed

Balanced, printed, and recorded daily receipts and

made nightly bank deposits

Handled customer complaints and queries

Repair Technician

10/2006-12/2012

Martin Brower

Orlando, FL

Inspect and repair all carts and bun dollies

Conduct preventive maintenance to all Raymond power

jacks

Perform general maintenance jobs upon request

In-House Certified: Forklift Operator &

08/2006-05/2011

Maintenance Worker

Randstad Work Solutions

Orlando, FL

Repaired all damaged equipment and returned to

rotation

Maintained dry/cold docks, daily

Maintained commercial freezers and produce room

Operated forklift

Locator

08/2005-08/2006

Central Locating Services

Tavares, FL

Traveled throughout central Florida and located

underground electric, cable, phone, and fiber

optics lines for repair by technician

Leadman

06/2001-08/2005

Wal-Mart

Kissimmee, FL

Ordered storewide merchandise and supplies

Anticipated store needs and maintained close

working relationships with vendors to ensure

shelves remained stocked across departments

Constructed and maintained promotional displays

Adjusted prices of merchandise to reflect daily and

weekly sales

Handled customer complaint resolution

Managed associates in Pet, Hardware and Paint,

Deli, Seafood and Bakery departments

Junior Executive &

05/1996-06/2001

Prop Assistant

Macy's East

New York, NY

Selected all props for print and film shoots, per

stylists' requests

Tracked receipt, use and return of props (valuing,

in total, between $20,000 and $250,000 per shoot)

Projected costs of props for shoots and procured

all necessary insurance

Implemented a system for tracking and reporting use

of props to reduce theft

Trained and supervised a team of four junior

associates

Skills/certifications

Fluent in English and Spanish

Advanced knowledge of Word, Excel, PowerPoint and

Outlook

Advanced knowledge of Telxcom System

Forklift and Scissor lift certified (In

House-Martin Brower)

Power jack certified (In House-Wal-Mart)

Walking stacker certified (In House-Wal-Mart)

HVAC-R certified

education

Mid-Florida Tech

09/2007-01/2009

Major: HVAC-R

New Jersey City University

09/1994-05/1996

Major: Media Arts, Television Concentration

Bloomfield College

08/1992-05/1994

Major: English and Media Arts

**********@*****.***

3326 Bo Jeremy Drive . Orlando, FL 32822

H:407-***-**** . F: 888-***-****

REFERENCES

EXCELLENT REFERENCES AVAILABLE UPON REQUEST

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