Project Manager Maintenance

P HI L I P M . H OGAN, J R .

*** *** ***** ***** *********, GA 30253 678-***-****

**************@*******.***

PROFESSIONAL SUMMARY

PERSISTENCE THOROUGHNESS PRECISION

Results oriented System Administrator who is creative in identifying and designing effective solutions to meet

the current needs and future expectations of business.

AREAS OF EXPERTISE

Information Technology Architecture Project Management Network Architecture

Systems Analysis and Design Help Desk Management ApplicationManagement

Disaster Recovery Computer Lab Design Wireless Networks

Technical/End User Support

Software and Management Tools

VM Ware 4 SCCM 2007 VNC

Veeam Replication/Backup v6.5 Active Directory Kaspersky

Windows Server 2003, 2008, and 2008 SAN Storage Vipre

R2 NAS Storage Symantec

Windows 7,64 Bit Platform RSA Remote Access

PROFESSIONAL EXPERIENCE

SHIRLEY DALTON REALTY AND ASSOCIATES Oct. 2012 to Present

IT SYSTEMS ENGINEER

Creating and maintaining a secure cloud for all personal and client files that are required to be kept for 3 to

5 years according to the Real Estate Commission.

Configuring and maintaining an online filing system for all my agents, clients, advertisers, creditors,taxes

and contact management system. Ensuring that all data is secure as required by Federal Law.

Make sure that all security processes and virus protection are up to date and meet the rigorous standards

set forth by State and Federal Law.

Backing up the data on the network daily, and designing a plan to store the data as part of the Disaster

Recovery plan.

I synchronize all remote network equipment to the wireless network and keep the company’s network

operational rather the agents are in the office or out in the field.

Making sure that all my equipment is programmed to do the jobs necessary and all updates from the

vendor’s are current.

Maintaining and updating all Internet advertising keeping them within the ethics set by our Board of

Realtors and equal Housing laws set by the federal government.

Make sure the company’s website is running and the information is up to date with any extras that

willmake my website a contact manager and draw potential buyers and sellers to my sight.

Build and configure the desktops and laptops, so the agents are ready to handle the day to day needs of

the real estate business.

Maintain an on call schedule for after hours support.

City of Alpharetta, Alpharetta, Ga. Nov. 2011 to Oct. 2012

IT Systems Administrator

Performs a variety of duties in the development, installation, implementation, testing, evaluation of local

and wide networks; responds to inquiries and provides technical assistance regarding all aspects of systems

designs, installation, and troubleshooting.

Performs a variety of complex systems analysis in the design, implementation and maintenance of

information systems and supporting hardware and software applications; programs new applications or

enhances existing programs.

Participates in the evaluation of network protocols, hardware and software to determine their applicability

to the City needs; recommends and implements changes and improvements.

Establishes and maintains security guidelines for terminal access, password expiration and protection of

the City’s computer resources; adds and deletes users as required.

Monitors network security and performance; identifies unauthorized access and potential security risks;

participates in projects to enhance network security operations.

Provides support to network server administrative and maintenance operations; performs back ups; installs

and configures software; installs networked equipment including printers

Provides advanced desktop support to clients; installs and configures hardware and software, operating

systems and peripherals; troubleshoots diagnoses and resolves complex hardware and software problems.

Coordinates meetings for product/project demonstrations for the managers of a department and other

members of the Technology staff.

Analyze problems, identify alternative solutions, project consequences of proposed actions and implement

recommendations in support of goals.

Provide support in the implementation mad maintenance of various applications and performs complex

system analysis, design and development duties.

Interpret and apply federal, state and local policies, laws and regulations.

Delta Airlines, Inc., Atlanta, GA July 2010 to Nov. 2011

Field Engineer

Responsible for a broad scope of operational support of IT infrastructure for all office environments,

reservation centers and airport locations.

Responsible for Psion and Motorola handheld scanners and repair issues with wireless network access, i.e. adding

or replacing Cisco wireless AP’s

Install, move and perform preventative maintenance support on hardware and Install software and perform

system configurations.

Implement and support desktop devices, applications, peripherals, telephone systems, network devices, airline specific

equipment (kiosk, flight information display systems, ramp information display systems) also multiple server platforms

Troubleshoot and resolve hardware and software problems and perform root cause analysis to quickly recover from

service interruptions, and to prevent recurring problems

Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures

Help manage and control bandwidth and latency for out stations to help improve with data flow and data control.

Provide onsite and on call 7x24x365 support

Caterpillar, Inc., Griffin, GA July 2006 to July 2010

Systems Administrator

Continued support of the network to ensure connectivity between clients and the servers. Maintaining the network

so that information systems processes, data stores, and data flows to the servers on the network.

Managing the network using Load balancing tools to control network traffic in a global environment.

Responding to and resolving connectivity issues on multiple platforms.

Maintain users account, login scripts, and shared drives in Active Directory.

Provides assistance for network and server support for six Caterpillar sites in Griffin area.

Maintain, track and configure all new Dell hardware and assets for Caterpillar PC lifecycle for Griffin and

LaGrange facilities.

Provide hardware troubleshooting and break fix for 700+ PCs on Griffin campus and provide onsite software

support and installation for 700+ PCs on the Griffin campus.

Deployed VOIP phone system to 600+ user base Griffin GA.

Military Experience

U.S. Army Oct. 1997 to Oct. 2005

HHQ, 3/7 Infantry, 3rd Infantry Division

th

Ft. Stewart, Ga.

Company H, 221 MI Bn. Airborne Infantry, LRSU

st

Ft. Gillem, Ga.

Telecommunications Specialist 25B, 31L, 31C

Rank: E5, Sargent

25 B MOS Information Systems Operator Analyst: Installs, operates, and performs unit maintenance

on multi functional/multi user information processing systems and peripheral equipment and auxiliary

devices. Performs input/ output data control and bulk data storage operations. Transfers data between

information processing equipment and systems. Troubleshoots automation equipment and systems to the

degree required for isolation of malfunctions to specific hardware or software.

31 L MOS Cable Systems Installer: Installs, operates, and performs unit level maintenance on cable and

wire systems, to include Digital Group Multiplexers, Remote Multiplexing Combiners, repeaters,

restorers, voltage protection devices, telephones, test stations, intermediate distribution frames, and

related equipment. Configure digital group multiplexers and remote multiplexing combiners for

operations.

31 C MOS Operator Maintainer: Installs, operates, and performs preventive maintenance checks and

services and unit level maintenance on single channel radio, radio teletypewriter, Army Special

Operations communications equipment, and enhanced position locating and reporting system net control

stations, and associated equipment. Installs, operates, and performs strapping, re strapping, preventive

maintenance checks and services and unit level maintenance on communication security devices.

Security Clearance Secret Level granted July 11, 2003 by U.S. Army Central Security Facility.

ACADEMIC ACHIEVEMENTS

Information Systems, Bachelors of Science August 2007 – May 2011

Mercer University, Macon, Georgia

GPA 3.3 Awards: I was named to the National Scholars Honor Society in 2009, Dean’s list 2009 and Dean’s

List 2011.

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