Customer Service Technician
Resume:
IVAN MAKELL
****Sunrise Beach Rd.
Crownsville, MD 21032
Email Address: ***********@*****.***
Human resource/Hiring Manager:
I wanted to express interest in your company, because of its similarities to my previous
work experience and education. Along with my background, I’m a very hard worker and
I have received numerous awards and accolades in recognition to my work ethic.
In my two most recent Test technician positions, at Motorola and at L3-(Titan)
Communications, I worked in develop teams, testing and assisting engineers in the
manufacturing of various products. Having years of experience as a Test technician, I
have developed an eye for detail to ensure the highest quality, especially when working
independently on a task. As you can see in my resume, I have experience testing
various types of systems and products, using various types of test equipment.
I have an Associate’s degree in Electronics Engineering Technology. Additionally, I have
years of experience in regards to installation and design, working under the highest
standards in both commercial and government contracting.
I would really enjoy the opportunity to further discuss a position with your company. I
can be reached at ***********@*****.***.
Thank you for your time and consideration.
Sincerely,
Ivan Makell
IVAN MAKELL
1301 Sunrise Beach Road Crownsville, MD 21032
Email address: ***********@*****.***
Phone Number: 410-***-****
Qualifications
• Electronic Engineering Technology Associate of Applied Science Degree
• Knowledge of the practical application of Electrical and Electronic
Engineering
• Basic Microsoft Word and Excel Applications
• Basic Soldering Skills and Techniques
• Test, Troubleshooting, and Repair Skills
Professional Accomplishments
Safeway Grocery Store
Annapolis, MD
Customer Service Clerk August 2014-
Present
• Bag Customers Grocery
• Retrieve Customer Grocery Carts from parking lot
• Stock Shelves with Store Products
• Maintained Cleanliness of the Grocery Store
Mount Olive A.M.E. Church
Annapolis, MD
(Volunteer)
June 2000-2014
• Boys Ministries
Home Depot
Annapolis, MD
(Seasonal) Garden Associate February
2011-July 2011
• Maintained outdoor garden space to include fruit trees, evergreens, shrubs,
ornamental, and vegetables
• Organized garden inventory
• Provided friendly customer service
Manpower Staffing
Annapolis, MD
(Contractor) July 2006-
December 2008
Worked as a warehouseman for the State of Maryland. I handled logistics for
•
their warehouses. I filed boxes and placed them alpha-numerical order. I kept
warehouse cleaned and updated.
Worked for private owner installing garage doors on people houses and
•
commercial buildings
Victory Service Staffing
Test Technician
La
nham, MD
Mar
ch 2006-June 2006
• Performed operational/functional tests and upgrades
• Verified accurate technical specifications with the use of Aeroflex IFR 2975 for
the testing and troubleshooting of Motorola ASTRO Radios.
Ivan Makell (p.2)
L3 (Titan) Communications
Test Technician
Annapolis Junction, MD
February
2000-November 2005
• Tested and troubleshoot various types of L3 (Titan) cryptographic chassis rack
products by following test procedures and interpreting detailed engineering
circuit schematics (ISO-9000)
• Assisted project managers and engineers with the design and revision of newly
COMSEC fabricated prototypes.
• Performed R.F. amplifier circuitry testing by utilizing HP 85666-B spectrum
analyzer
• Aligned power supplies nominal D.C. voltages for different ancillaries’ crypto-
chassis models. Experience using Tau-Traun BERTS 25 bit error measurement
system, Tektronix Oscilloscope, and Fireberd 6000-A Communication emulator
analyzer for testing.
• Filed written document failure reports into database and Excel and Word
applications.
• Performed Digital Interface testing
• Basic Soldering Skills and Techniques
Technical Connections
Edgewater, MD
Network Cable Technician (Contractor) June 1999-
August 1999
• Experience routing communication cables such as: Category 5,Category 3, Fiber
optic cables to nodes
• Interpreted schematics for cable wiring drops to workstations
• Terminating communication wires to network hub racks
• Tier 1 wiring trouble shooting
Anne Arundel Community College
Arnold, MD
Laboratory Technician (work study)
June 1998-May 1999
• Reorganized labs and equipment after classes concluded
• Maintained mechanical drafting lab workstations
• Upgraded Hardware and software
• Performed minor troubleshooting as needed
Chesapeake Bay Foundation
Bay Ridge, MD
Systems Support Technician (Contractor) September 1998-
November 1998
• Assisted Network engineers with adding/deleting user accounts from Windows
server
• Performed software installations and configured P.C. hard drives
• Set up email accounts
• Help desk troubleshooting
Ivan Makell (p.3)
Windsor Electrical Company
Owings Mills, MD
Electrical Apprentice November
1989-June 1990
• Routing and splicing of electrical cables to include: Romax and B/X
• Installed electrical receptacles, switches, light fixtures, and exit sign conduit
boxes at commercial and residents construction worksites
• Routine troubleshooting, repairing, restoring of problematic electrical power
challenges in accordance to the National Electrical Code standards
Electronic Test Equipment Operated
• Fluke 8062, 8020-B, 77 III, and 87 Digital MultiMate’s
• Tektronix 2235, 100 MHz Oscilloscope, Tektronix 2465A 350 MHz Oscilloscopes
• Tau-Traun Bert’s 25 Bit Error Measurement System
• Fireberd 6000-A Communication Analyzer
• Hewlett Packard 5315A Universal Counters
• HP 8566-B Spectrum Analyzer
• Aeroflex IFR 2975 Communication Analyzer
Awards
Titan Corporation Letter of Appreciation for 5 years of dedicated service
2005
MD Senatorial State Scholarship Granted by: State Senator John A. Cade
1996-1999
MD Senatorial State Scholarship Granted by: State Senator Ed Reilly
2013
MD Delegate State Scholarship Granted by: State Delegate Tony Mc Conkey
2013
Mary Mc Alpine Memorial Scholarship
1996
Hechinger Retail: Multiple Customer Service Awards
1988
Certifications
Anne Arundel Community College (Electronics)
1996
Electrical Apprenticeship, ABC of Southern Maryland Chapter
1989
Education
Anne Arundel Community College
A.A.S. Electronics Engineering Technology
1999
Contact this candidate