Technician Quality

Victor Rodriguez

Cell: 323-***-****

Home: 323-***-****

Email: ********@*****.***

Summary of Qualifications:

Developed acquired proficiency in evaluating software and hardware for embedded systems,

mathematics and test protocols in manufacturer specifications and guidelines. Acceptable

experience as a Help Desk Technician in diagnosing and resolving technical problems in a multi-

user environment; seeks an opportunity where challenges will provide potential for growth and

further development.

Strong knowledge of Operating Systems such as Linux, Windows XP, Vista, and

Windows 2003. Strong knowledge of computer tools such as Microsoft Word, Excel,

and Power Point.

Proficiency in managing various areas of PC support such as broadband connectivity,

account provisioning, on Windows XP and Vista.

Strong knowledge on basic topics in combinational and sequential switching circuits with

applications to the design of digital devices. Laboratory project experience with small

scale integration implementations using Computer Aided Design such as Xilinx.

Strong communications skills, written and oral in Spanish and English.

Self-motivated, team player, quick learner that consistently resolves ongoing issues or

defects, often called upon to consult on problems that have eluded resolution by others.

Education:

California State University, Long Beach

Major: BS candidate in Computer Engineering

Experience:

Diebold -ADA surveyor/first-line technician – Temp August 2013 – January 2014

• Followed company protocol for proper measurements on ATM units to meet ADA

(American Disability Act) standards.

• Measure the height and depth of the dimensions starting from the touch screen and the

surroundings of the ATM unit from the highest point which is the multi-check deposit

point.

• If unit not in compliance record snapshots from the front and rear view of the ATM unit.

Also record the measurements and snapshots from the ATM space off the floor, through

the wall section, and the front side of the fascia pulled back for ways that the unit can be

dropped or moved for ADA standards.

• Complete and report survey with documented snapshots of unit and excel questionnaire

measurements.

• Upgrade card disk readers by following identity card theft protocol by running tests on

software configuration. Install new card reader board and connect with main ATM unit.

• IDMDB upgrade by replacing the old multi-check reader of the ATM unit and upgrading

the hardware and connect extra wires on the machine. Upgrade memory on the computer

board installing memory chip for system upgrades.

• Perform protocol revising the functionality of the system upgrade by observing the

snapshots taken of the hardware for any technical errors before having the ATM system

online.

Computer Maintenance–Freelancer July 2011 – Present

• Performed PC Maintenance in conducting Disk cleanup in which will search for

temporary files, logs, offline files, and trash that have on the PC and automatically

removes them.

• Error-checking for corrupted sectors in the hard-drive which will flag them as bad sectors

to prevent data and file loss.

• Defragmentation in order to re-organize all the files and data in the hard drive so that it

can retrieve the files faster.

Deal Tree/Best Buy Level 1 RMA-Quality Control Tester 2009-2011

Software and logistics services to manufacturers, retailers, and distributors to

•

manage electronic device returns such as computer accessories, game consoles,

home theater systems, and sales to secondary markets.

Documented and evaluated daily quota of 60 items with detail specification

•

regarding the status and condition of the item for online sale. Team player,

distributed work load amongst extended team members of our group in order to

deliver quotas at a fast pace working environment.

• Followed test protocols for game console testing such as PSP, Xbox 360, and Play Station

3 by upgrading their software and formatting the internal hard drive. Xbox LAN testing

pirated software for blacklist prevention on Xbox Live network.

• Troubleshoot portable Nintendo DS models such as DS, DS-lite, DS-i, and DS-i XL.

Specific detail in functionality on the touch screen and inspect the video resolution on

both video screen. Test the quality of brightness and contrast on internal video and

camera on DS-i and DS-i XL devices. Follow reset factory format protocols by pressing

the battery connector reset button for DS and DS-lite models. Follow testing protocol in

trouble shooting for overriding the 4 digit code password for DS-i and i-XL. Delete all

internal memory using the factory reset function listed in their basic menu options.

Specify with details the condition of the unit with pictures for exterior damages such as

significant scratches or cracks and the LCD screen for missing pixels.

• Revise computer accessories such as wireless and blue-tooth keyboards, printers,

webcams, monitors, and mouse.

• Followed protocol in troubleshooting LCD, LED, plasma television and computer

monitors. Troubleshoot basic menu functions with specific detail in image quality for

missing pixels, vertical or horizontal pixel lines.

• Troubleshoot digital cameras and camcorder devices for functionality, content and

playability. Formatted internal information on cameras and camcorders that have built-in

memory. Followed testing procedures emphasizing the quality of pictures, video, zoom

functions, flash and document the test results.

• Conducted specific tests on home theatre systems, stereos, amplifiers, wire-less speakers,

and sound check to revise that there is no circuit damage.

• Followed basic testing protocol for portable and DVD/Blu-ray players to revise basic

functionality and content on various players to assure the quality of content and

playability. Analyzed DVD and Blu-ray discs to ensure existing functions or report

feature compatibility or defects. Formatted internal information on blu-ray players to

factory reset mode.

• Performed inspections on video source inputs and preliminary setups on projectors and

positioning. Revised basic connectivity on video source inputs such as composite, S-

video, SCART/RGB, Component, VGA, and DVI/HDMI cables. Browsed through the

onscreen menu systems on projector and by remote while the projector warms up.

Further inspections on zoom control and video tests on brightness and contrast.

Troubleshoot the functionality and the quality of video resolutions with the settings at

480i, 480p, 1080i, and 1080p. Documented the lamp status with detail specification

regarding of the hours used and left.

Help Desktop Assistant 2009: Freelancer

• Worked and assist IT technician in various small companies.

• Customer services managing various areas of PC support such as broadband connectivity,

account provisioning, email configurations such as Outlook Express, Windows XP and

Vista configurations and upgrade issues.

• Performed on-call assistance regarding Outlook Express configuration from upgrading

incoming/outgoing mail server changes and verification regarding the SMTP port

numbers.

• Followed protocols assigned by IT technician successfully creating new user accounts,

outlook express installation, and internet configurations in access to printers, faxes, and

scanners.

• Followed computer maintenance protocols such as anti-virus installations and disk

cleanups.

• Developed a working cable design for internet network connectors such as CAT5e and

Ethernet.

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