Customer Service Sales

Kylie Fink

**** ******* *******

Navarre, FL ****6

850-***-****

*****-****@*******.***

Experience

FRANKCRUM (Coyote Ugly) – Destin, FL 04/13-present

• Choreographer

• Perform live choreographed routines

• Entertain and MC for large crowds

• Bartending experience

First Navy Bank – Pensacola, FL 05/12-04/13

• Customer Service/New Account Representative

• Account maintenance of checks, debit cards, wires, and stop payment processes

• Monitored fraud detection software

• Phone-Email receptionist

Home Shopping Network Internship - St. Petersburg, FL 02/12-04/12

• Show Planner: Extensive knowledge and experience in analyzing sales data

• Reviewed daily sales and made merchandise adjustments as necessary

• Negotiated and forecasted with buyers on business trends

• Collaborated with team for the best marketing results

Sears Holding Internship - Governor Square Mall Tallahassee, FL 06/11-08/11

• Resolved customer problems and determined optimal solutions

Maintained, encouraged and possessed “ownership mentality”

Developed and implemented employee performance evaluations

Assistant-Clutch Magazine, Florida State University, Tallahassee, FL 01/10-01/11

• Assistant for menswear photo shoot

• Directed models through production events

• Managed clothing, hair, and make-up

High School Cheerleading Coach - East Hill Christian School, Pensacola, FL 09/07-01/08

• Head Coach of the Junior High, Junior Varsity, and Varsity squads

• Planned, scheduled, and structured practices

• Emphasized and encouraged individual improvement

Staff member - Fellowship of Christian Cheerleaders, Atlanta, GA 05/07-08/07

• Planned, organized, and directed cheerleading camps

• Delivered motivational speeches to large cheerleader crowds

Education

4/27/12

Florida State University, Tallahassee, FL

Bachelor of Human Sciences in Retail Merchandising and Product Development

Minors: Business and Hospitality

Graduate Certificate Program and Dean’s List

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