Customer Service Representative

Alexander Arepyev

Leader

Toronto, ON

************@*****.*** - +1-647-***-****

WORK EXPERIENCE

Leader

Driving School - Москва - 2009 to 2011

Moscow, Russia

Car Inspector

* Determined excessive wear and tear on a vehicle

* Determined previous damage on a vehicle

* Reported any damage to the interior of the vehicle

* Inspected for all dents, gouges, scratches on the exterior of the vehicle

* Measured paint depth and tire tread

* Entered inspection data into a hand held computer

Customer service representative

M-Video - Москва - 2008 to 2009

Attracted potential customers by answering product and service questions; suggested information about other

products and services

* Resolved product or service problems by clarifying the customer's complaint; selected and explained the best

solution to solve the problem; expedited correction or adjustment; followed up to ensure resolution accepted

cash and checks for deposit and check accuracy of deposit slip

* Explained, advised and promoted store products and services to customers

* Performed services for customers

* Prepared product or service reports by collecting and analyzing customer information

* Ensured compliance with all internal controls and established policies and procedures

EDUCATION

Automotive

Centennial College - Toronto, ON

September 2012 to April 2014

Certificate in Intensive English Program

International Language Academy ILAC - Toronto, ON

January 2011 to December 2011

Informatics

Moscow Open Government University - Москва

September 2005 to June 2010

ADDITIONAL INFORMATION

SKILLS SUMMARY

Technical skills

* Efficient at using the different hand tools and power tools used in automobile industry

* Knowledge of the structure and working operations of the vehicles

* Skilled at assembling and dissembling vehicles with efficiency and precision

* Strong physical demeanor: able to consistently lift up to 25 kilograms

Business skills

* Client & partner relationship management, business development, high-tech customer service, attention

to detail, client & partner hospitality, professional public speaking & presentation experience, ability to

successfully train others, self-motivated.

* Proficient with Mitchel on Demand, Microsoft Word, Power Point, Excel, Project, Outlook.

* Language skills: Russian, English.

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