Customer Service Representative
Resume:
COREEN TORRES
Bronx, New York 10451
************@*****.***
Objective: Seeking a position where I can expand my knowledge and utilize the skills I have obtained to further my career.
WORK EXPERIENCE
Big M Co. June 2011 – March 2012
New York, New York Sale Associate
v Check store inventory on quarterly bases.
v Remove security devices, bag and package purchases.
v Collect payments at checkout. Operate cash registers.
v Count out transactions at end of day.
v Setup floor and window displays.
v Restock shelves and clothing racks.
v Answer telephones and transfers phone calls.
v Housekeeping.
Hilton Time Square December 2002 – August 2010
New York, New York Order Taker/Hostess
v Extensive phone contact with hotel guests on multi-line phone service.
v Process orders/checks for all room service guests.
v Prepared pre ordered guests amenities as per request.
v Served as hotel restaurant hostess. Greet and seat guests.
v Extensive usage of Micros data software to process all orders made by guest.
v Received and welcomed the guests.
v Provided highest quality of service to the customers by making seating arrangements, room booking prior to their visit.
v Coordinated with other staff to ensure the availability of best service to the guests.
v General office duties.
Lexus of Manhattan January 2001 – May 2001
New York, New York Customer Service Representative
v Communicated with clients to resolve billing discrepancies.
v Maintained purchase orders along with account receipts.
v Closed out and maintained orders for upper management.
v Cash handing, taking deposits and refunds.
v Answer busy telephone lines
Potamkin Toyota March 2000 – January 2001
New York, New York Customer Service Representative
v Assisted upper management in daily activates and inventories.
v Communicated with clients to answer billing questions.
v Scheduled/Confirmed appointments.
v Maintained payable account records.
v Tracking and trending revenue data.
v General office duties.
EDUCATION
Morris High School, Bronx, NY High School Diploma
Coursework: Liberal Arts
SKILLS
Squirrel Software Micros Software Microsoft Word
Internet Research Phonetic Alphabet Verifone
LANGUAGES
Spanish
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