Customer Service High School

JAZMAN R. BROWN

***** ****** **** #**, ******, MD 20708 – 301-***-**** – **********@*****.***

OVERALL

Skilled Hostess with three years of experience in fine and casual dining. Proficient in

making customers comfortable and satisfied. Maintains a neat, clean and professional

demeanor with staff and clientele.

Customer Service oriented Organized and detail oriented

Excellent ability to priori tize Conflict resolution

Professional and personal Abili ty to handle fast-paced environment

EXPER IENCE

Joe’s Crab Shack – Hostess

H anover, M D

Ma rch 2014 – P resent

• Monitors dining room and guest f low

• Prepares table for customer use

• Escorts guest to designated table

• Rearrange tables to accommodate large parties

• Friendly attitude towards guests

Red Lobster – Hostess

H anover, M D

August 2012 – Februa ry 2014

• Monitored dining room and guest f low

• Manage in-person and telephone inquiries

• Resolved customer service issues

• Assisted waiters and bar tenders with special request and inqui ries

• Alerted management of potential and repeated customer issues

• Developed rapport with frequent customers

• Trained new host and hostess on service policies

Safeway Stores, I ncorporated – Courtesy Clerk

Laurel, M D

July 2011 – December 2011

• Help customers locate i tems

• Returned i tems to proper place

• Assists in quick and efficient customer service

• Bagging groceries

• Provided carry out service

EDUCAT ION

Anne Arundel Community College

Hanover, MD

August 2012 – Present

Major: Communications

Laurel High School

Laurel, MD

August 2009 – June 2012

Diploma

References

Cordelia Lee

410-***-****

Relationship: Mentor

T iffany Jones

240-***-****

Relationship: Previous Counselor

T im Mar tin

410-***-****

Relationship: Previous Manager

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