Technician Manager
Resume:
Richard Jones
**** ********** ****, *********, ** 60404
*******@****.***
IT Professional
IT professional with excellent knowledge of computer hardware and software,
able to contribute to a progressive organization in need of maintaining
current IT infrastructure or implement new technologies into the
corporation.
Qualifications Profile
Keller Graduate School Wolfreton 6th Form Experienced in Microsoft
of Management (2012 - College- Hull, England Windows XP/Vista/7/8,
2013) (2002 - 2004) Microsoft Excel, Word
Graduate Certificate General Certificates of Skilled in repairing and
Information Systems Education, Advanced Level solving computer hardware
Management - GPA 4.0 Information & and software issues
University of Hull, Communication Technology 5 Years IT Technical
England (2004 - 2007) Economics & Business experience
Studies
Bachelor of Arts with English Literature
Honors
Business Studies
Professional Experience
Systems Operations Support Technician 1/IT Network Operations Center (NOC)
Desk
August 2013 - Present
Applied Systems - University Park, Illinois
Work Description:
. Currently assisting the Implementation department with Microsoft
Hosted Exchange email integration for USA, Canada and UK locations
. Responsible for monitoring internal and data center systems by
entering performance values, reviewing logs, and inspecting systems
for proper responsiveness/usability
. Monitored Microsoft Windows Servers using System Center Operations
Manager (SCOM), reporting and/or repairing problems as they arose
. Used Active Directory (AD) to add agencies and users, perform password
resets and assign user permissions, such as System Administrator
access
. Involved with troubleshooting network/internet connectivity and
completing various application and system maintenance activities
. Backed up and restored customer data using RAID system
. Organized customer data resources
. Documented all policies, practices and procedures related to the
position
. Developed and documented new policies, practices and procedures as
needs
. Assisted Data Center Operations Staff
. Worked with Microsoft Windows Server 2003 and 2008
. Monitored corporate facilities via CCTV and physical checks
Computer Technician
January 2010 - Present
Freelance Position - Hull, England & Shorewood, Illinois
Work Description:
. Used antivirus software and tools to eliminate viruses, spyware,
malware and potential threats
. Rebuilt network connectivity on broken computer networks, configured
routers for wired and wireless network solutions
. Custom built computers from components to meet client usage
requirements
. Proficiently diagnosed, replaced and/or updated components including
defective power supplies, motherboards, CPUs, RAM, video cards, hard
drives, printers, disc drives, monitors, sound cards, networking
cards, routers and external peripheral components
. Provided onsite technical support and computer training to customers
on Microsoft Windows XP/ Vista/7/8, Apple Macintosh and tablet devices
. Performed system maintenance including defragmentation, disk cleanup,
disc imaging and data restoration to ensure high performance
. Installed, updated and configured computer software including
Microsoft Windows XP/ Vista/7/8, device drivers, service pack updates
and multimedia software including Adobe Flash Player and Microsoft
Media Center
. Worked with hardware manufacturers Apple/Mac, Dell, HP, Gateway, Acer,
Asus and Toshiba
Technician
August 2012 - January 2013
Sprint (Operated by PCS Mobile Solutions) - Joliet, Illinois
Work Description:
. Installed and updated software and firmware on cell phone operating
systems, including Apple iOS, Google Android and Microsoft Windows
. Provided solutions and technical guidance to customers facing
technical issues with hardware, software and accessories for tablets,
cell phones and laptop computers
. Worked with Samsung, BlackBerry, HTC, Apple, Windows, LG and Sony
hardware devices
. Configured cell phone software for customers, improving their service
. Repaired physically damaged phones using harvested, manufacturer and
3rd party parts
. Sold cell phones, accessories and phone contracts to customers
. Configured phones and laptop computers to connect to the Sprint 3G/4G
network and to connect wirelessly to Wi-Fi networks
IT Help Desk & Web Content Manager
September 2008 - August 2011
Connexin - Hull, England
Work Description:
. Managed and maintained computer software including installation and
maintenance of Microsoft Windows XP/Vista/7, updating operating system
with service pack updates and bug fixes
. Custom built computers from hardware components to fit business
requirements
. Performed onsite visits to clients to establish wireless connection to
cell phone/office phone hybrid technology systems
. Worked with Cisco and Netgear hardware devices including hardware
firewalls and routers
. Established network consisting of servers, client computers, printers
and use of RAID systems
. Maintained company website via Content Management System (CMS)
. Supervised a team that responded to client query's via e-mails,
letters, online chat and phone calls while ensuring the highest
quality of service was provided at all times
. Frequently updated the Connexin Blog, Twitter and Facebook accounts
with important service information
. Promoted the company in the surrounding region at press events, job
fairs and in the local community
IT Technician and System Administrator
September 2007 - June 2008
Welcome Finance - Hull, England
Work Description:
. Managed, repaired and updated computer software on computers operating
Microsoft Windows XP/Vista, which connected to a server operating
Windows Server 2003
. Maintained network systems consisting of both wired and wireless
networking technologies
. Operated within a large and complex financial environment ensuring
quality assurance of information; proactively highlighting information
gaps to senior management
. Worked closely with area managers to ensure accurate information
gathering and data analysis displaying excellent interpersonal skills
. Performed in a high security environment, trusted to work with highly
sensitive financial information, demonstrating high levels of
integrity
. Confirmed all transactions were processed accurately without exposing
the company to unnecessary financial risk
Head of Overnight Camping Department
Summer 2008
Camp Twin Creeks - Marlinton, West Virginia
Work Description:
. Senior member of the events management team, assisting in the daily
operation of the camp
. Identified and implemented methods to improve efficiency through
creating documentation to ensure correct camp procedures were followed
. Lead team building programs and activities, enhancing communication
and team leading skills
. Ensured that sufficient supplies were provided for daily overnight
camping activities and organisation of 9-mile hike for over one
hundred campers and staff members
. Inspired, motivated and managed overnight camping staff through
setting specific targets and goals
. Created daily schedule for overnight camping staff and campers
. Planned and prioritized work to ensure that strict deadlines were met
Ropes Course Instructor and Cabin Counsellor
Summer 2006 & 2007
Work Description:
. Served as a ropes course instructor and camp counsellor for children
aged 7 - 16
. Worked in a team with other ropes course specialists, effective
teamwork and flexibility were essential to maintain a safe environment
for children
Shop Assistant
September 2003 - December 2007
Tesco Express - Hull, England
Work Description:
. Lead staff training and team building for other new stores
. Obtained new skills in customer management and public relations
completing Bronze, Silver and Gold training certificates
. Developed an intimate understanding of the logistics involved in
making the store operate at its most efficient and effective
. Gained an excellent understanding of how large retail organisations
operate
Contact this candidate