Customer Service Office Staff
Resume:
Tomika Isom
Tampa FL *****
******.****@*****.***
Education
South University – Tampa, FL Enrolled
Bachelor of Science in Health Science Administration/ RN
Everest University – Tampa, FL Graduate
Associate in Health Science in Medical Assistant
Relevant Course
Anatomy I and II, Medical Terminology, Medical Law & Ethics, Basic Clinical Procedures,
Basic Clinical Lab, Exams & Specialty Procedures, Exams & Specialty Lab, Pharmacology,
Pharmacology Lab, Medical Office Produces, Medical Records, Phlebotomy
Honors and Actives
Jury Duty Services Member
JR.ROTC I, II and II Drill Team Member
Peer Counseling, Peer Mediation I and II
Certifications
HIPPA, CPR, OSHA, MA, Phlebotomy
ICD-10-CM & ICD-PCS
CPT-4 coding
Work Experience
Bell Subrogation Services /Client Services Present Employer
Administration Department
Administrative Assistant Office Support
Assigned department managers and staff to provide Client services
Support of department’s strategic and operational objectives
Documentation Data Entry of standard operating procedures and user checklists
Tampa General Hospital September 2013-July
2010
Laboratory Department
Medical Laboratory Assistant / Phlebotomy Blood Draws
Data Entry Inpatient & Outpatient Specimens
Administrative Medical Assisting
Fundamentals of Clinical Medical Assisting
Computer Concepts, Telephone Techniques, Scheduling Appointments’
Patient Reception and Processing
Office Environment and Daily Operations
K force Health Care Staffing Agency May 2012 – June 2011
EPIC Super User EMR Projects
Tampa General Hospital
Tampa General Health Park Clinic
EPIC Super User EMR Projects - EPIC Outpatients / EPIC Inpatient
Tampa General Hospital, Tampa FL Jan. 2011 – Jan
Volunteer / Radiology Department Volunteer
Assist Radiology Patients and Staff
Provide Patient Service•
Chart Patient Data and Information
OFFICE TEAM Agency – Specialized Administrative Staffing June 2012 May
2011
10117 Princess Palm Ave, Tampa, FL
JP Morgan Chase & Co #10420 Highland Manor Drive Tampa FL, 33619
CLERICAL /ADMIN-CLERICAL Associate II
Bright House Networks #4145 South Falkenburg Road Riverview, FL 33578
Front Desk Clerk/ Receptionist
Braille Works Int., Inc.
Office Support Assistant
Fulfillment -Processing documents, folding, Stuffing Envelopes, manual inserting, light printing
and PC management
•Operating printers, computer, and mail inserted equipment
•Demonstrate flexibility in satisfying customer demands in a high volume, production
environment
•Consistently adhere to business procedure guidelines
•Maintain all logs and reporting documentation; attention to detail
•Perform other tasks as assigned
Kinder Morgan Bulk Terminals Inc. #5321 Hartford St. Tampa, FL
Office Support Assistant
Scanning / Faxing
Fulfillment -Processing documents, folding, Stuffing Envelopes, manual inserting, light printing
and PC management
•Demonstrate flexibility in satisfying customer demands in a high volume, production
environment
SELECT STAFFING Agency –Extra-Mile Service April 2011-
May 2010
Everest University On-line #5701 E. Hillsborough Ave Tampa, FL
Corinthian
Fulfillment-Processing documents, stuffing envelopes, manual inserting
Maintain all logs reporting documents: attention to detail
Participate in cross-t• Take direction from supervisor or site manager
Pitney Bowes Inc. #5310 Cypress Center Drive Tampa, FL
Office Support Assistant
Assisting office staff with day to day operations
Scanning / Faxing
Fulfillment Processing documents, stuffing envelopes, manual inserting, & light printing
Participate in cross-t• take direction from supervisor or site manager
•Maintain all logs and reporting documentation; attention to detail
• Perform other tasks as assigned
Quarrels & Brady LLP (Pitney Bowes) 101 E. Kennedy Downtown Tampa, FL
Office Assistant Support Clerk
Assisting office staff with day to day operations
Mail room Clerk
Scanning / Faxing
Ordering Office Supplies
•Customer service related experience
•Experience in a mail center environment
•Keyboarding and windows environment PC skills
•Excellent communication skills both verbal and written
•Ability to effectively work individually or in a team environment
•Competency in performing multiple functional tasks
Massage Envy #2092 Brandon, FL Dec. 2009 – Jan.
2010
Front Desk Clerk / Associate
Provided exceptional Customer Service
Entered Customer Data and Verified Data
Filled Customer records and necessary paperwork
Answered Phones and Scheduled Appointments
Tampa Family Clinics/ Lee Davis Clinic, Tampa, FL May 2009
July 2009
Medical Assistant Externship
160-Hour Externship
Scheduled appointments, insurance verification's, and updated records
Set up patients’ rooms
Checked vital signs, prepped for various procedures, and blood draws
Stocked and cleaned up as needed
Perform EKG and interpret results for physicians
Ensured all information was entered accurately
Tampa Bay Workforce Alliance Inc., #5701 E. Hillsborough Ave Tampa, FL June 2009-
Oct. 2009
Secretary II
Hillsborough County Schools Head Start, Tampa, FL
Secretary II
Assisting office staff with day-to-day operations
Scanning / Faxing
Fulfillment-Processing documents, stuffing envelopes, manual inserting, light printing and PC
Operating printers, computer, and mail inserted equipment
Answering switchboards operating
Computer Skills Med soft Billing
My sis Gate-Way
Microsoft Word, Outlook, Omega, Power Point, Excel, EPIC (Medical Records Electronic
System
Contact this candidate