Customer Service Manager
Resume:
Brandie M. Fields
**** *********** **** *******, ***** 77086 Cell 832-***-****
OBJECTIVE: To obtain a new and challenging position that will help me grow
into a better future.
EXPERIENCE:
Knowledge Learning Extended Learning Program - Houst, Texas December 2006
to Present
Program Sponsored by Klein Independent School District
Site Director
o Oversee after school program for McDougle Elementary School ensuring
that all policies, procedures, and guidelines are being met.
o Assist students with homework including tutoring when needed.
o Maintain account records for students and ensure that accounts are
paid in a timely manner.
o Processed payroll for staff.
Klein Independent School District - Houston, Texas September 2005 to
Present
Food Service Manager
o Supervise 10 to 30 employees including time management, production
quality, overall appearance of cafeteria line, and customer service
o Maintain appropriate inventory levels and adjust for optimal operating
purposes
o Daily managerial functions to include, but not limited to, handling of
cash, bank deposits, forecasting, and food ordering and receiving,
data entry, customer service, training of employees,.
Cici's Pizza - Houston, Texas September 2003 to June 2004
Store Manager
o Supervised up to 40 employees including training, time management,
production quality, overall appearance of cafeteria line, and customer
service
o Maintained appropriate inventory levels and adjust for optimal
operating purposes
o Forecasted both labor and food levels for future growth of operations
o Daily managerial functions included, but not limited to, scheduling of
shifts, payroll, accounts receivable, handling of large amounts of
cash, bank deposits, and food ordering and receiving.
Papa John's Pizza - Houston, Texas July 2001 to September 2003
Store Manager
o Supervised up to 40 employees including training, time management,
production quality, overall appearance of cafeteria line, and customer
service
o Maintained appropriate inventory levels and adjust for optimal
operating purposes
o Forecasted both labor and food levels for future growth of operations
o Daily managerial functions included, but not limited to, scheduling of
shifts, payroll, accounts receivable, handling of large amounts of
cash, bank deposits, and food ordering and receiving.
Pizza Hut - Houston, Texas August 1995 to July 2001
Store Manager
o Supervised up to 40 employees including training, time management,
production quality, overall appearance of cafeteria line, and customer
service
o Maintained appropriate inventory levels and adjust for optimal
operating purposes
o Forecasted both labor and food levels for future growth of operations
o Daily managerial functions included, but not limited to, scheduling of
shifts, payroll, accounts receivable, handling of large amounts of
cash, bank deposits, and food ordering and receiving.
EDUCATION / CERTIFICATIONS
o The University of Mississippi - National Food Service Management
Institute
o Communicating in the Kitchen
o Food Production Records
o Nutrition 101
o Standardized Recipes
o Batch Cooking
o Various Culinary Technique Courses including Preparing Breads
and Baked Goods, Preparing Soups, Dairy Products, Eggs, and
Sauces, Preparing Fruit, Vegetables, and Salads, Preparing
Entrees, Preparing Healthy School Meals
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