Customer Service Computer Operator Business Analyst

Sharon Irene Reynolds

***** ** ******* ***.

Apt. 136

Tigard, Oregon 97224

503-******** - Home

971-***-**** - Mobile

SKILLS:

. Casino Applications supported - ACSC, CMS, SMS, SDS

. Hotel Applications supported -LMS, HIS

. POS Systems/Applications supported - InfoGenesis, Micros

. Server Applications - Veritas ExecView, HP servers

. Mainframe/hardware Experience - AS400, Tandem, VAX, HP Controllers

. Microsoft Applications - Windows 2000, NT, XP, Word, Excel, Access,

Active Directory, Visio

. Customer Service Training

. Helpdesk Ticketing Systems - Remedy, BMC

. Surveillance Software - eConnect

WORK EXPERIENCE:

Boyd Gaming Corporation, Las Vegas, Nevada December 2005 to July

2014 Business Analyst

. Support CMS/LMS/ACSC/SMS and AS400 systems applications in the

Development Department

. Micros System Administrator - Supporting Micros since 2010

. Created and maintained documentation for supporting the department

. Traveled to remote properties to coordinate installs of new software

updates

. Worked with vendors to find the best solutions for issues and for

future upgrades

Cable One, Inc, Phoenix, AZ October

1995 to September 2005

Operations/System Support

. Backup/operations/hardware for Tandem and Motorola servers

. Did systems, field installation of Digital servers/controllers,

. Created and maintained documentation for the department

Express Scripts, Inc., Tempe, AZ

July 1994 to October 1995

Senior Computer Operator

. Backups/billing on AS400, VAX, HP, STRATUS systems

. Supervised staff consisting of 4 operators

. Ran reports on all systems for Pharmacy staff for auditing purposes

Cellular One, Inc, Columbus, OH.

February 1992 to June 1994

Computer Operator

. VAX billing and computer operations support

. Ran reports for the Analysts

Mirage Hotel and Casino, Las Vegas, Nevada November 1989 to

October 1991

Senior Computer Operator

. Did backups on the casino Tandem and AS400

. Ran payroll and did hardware maintenance on InfoGenesis Systems

. Supervised staff of 4 operators

. Worked on/or replaced hardware in the casino and cage, as needed

. Worked with engineers on hooking up all terminals to a patch panel

prior to the casino opening for business

EDUCATION:

1995 - Gateway Community College - Leadership Skills

1993 - Eastland Vocational School - EMT Basic Certification

1988 - Ohio State University - Career Planning Course

1981 to 1983 - CTI - Computer and Management courses

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