Customer Service Sales

Shauna-Kay Gordon

Phone: 443-***-**** or 443-***-****

Email: ******.*********@*****.***

Objective

To secure an administrative position, that applies customer service, marketing and merchandising skills.

Education

• Morgan State University, Baltimore, MD. Graduation

date: May 17, 2014

B.S. Family and Consumer Science.

Pell grant recipient August 2009-Present

Skills

• Extensive knowledge of Microsoft programs; Excel, PowerPoint, Word etc…

• Knowledge of Photoshop, Corel Paint shop Pro and Computer Aided Design.

• Time management skills developed from working 40 hours per week and attending school

full time.

• Customer service and retail abilities due to various jobs in the customer service field.

• CPR Certified.

• Visual Merchandising, Cash management and meeting sales goals.

Job Experience

Makeup Artist July 2012- Present

A Different Look

• Create custom looks for customers by applying makeup.

• Provide accounting and book keeping abilities.

• Complete office duties such as filing, scheduling and maintaining a professional

environment.

Server August 2012- August 2013

Chipotle Mexican grill

• Operate cash registers and handle customer payments in cash and credit card.

• Organizing the store and creating a clean environment for customers and team members.

• Service and assist customers, by multitasking; taking, preparing and accepting payments for

orders.

Sales Associate December 2011- June 2012

Dots Retail Store, Baltimore, Md.

• Operated cash registers and handle customer payments in cash and credit card.

• Using visual merchandising skills, set up, organize, and style mannequins as well as floor

plans.

• Assist customers by styling and fitting clothes, while up-selling and meeting sales goals.

Crew Trainer June 2011- November 2011

McDonald’s, Towson, Md.

• Trained cashiers and new employees on restaurant protocols.

• Exercised exemplary customer service skills which led to a promotion in 3 months.

• Communicated frequently customers to insure that they were satisfied with their service.

Extra-Curricular

Volunteer, January 2012- Present

Northwood Elementary School

• Tutor and assist on field trips, along with in class assignments.

Family & Consumer Science Representative 2013-2014

Morgan State University

• Assist during open house, informing prospective students about the F.A.C.S program.

• Documented, recorded and kept track of students interested in the F.A.C.S program for

university purposes.

References available upon request.

Contact this candidate