Customer Service Representative

Dynasty Gilchrist

(Available for in-person interview and immediate start)

Summary:

. Experienced Receptionist having strong experience in providing excellent

Customer Service.

. Good experience in receiving packages/mail, typing, order entry, mail

preparation, data entry, greeting and scheduling appointments.

. Experienced in shipping, receiving and recording the movement of

parts, supplies, materials along with determining method of shipment,

utilizing knowledge of shipping procedures, routes, and rates.

. Excel in performing general clerical duties such as; faxing and filing

of paperwork, entering data using Microsoft Excel and other database.

. Self-motivated and dedicated and is able to work independently or in a

collaborative team environment.

. Strong communication and interpersonal skills to maintain effective

work relationships with all levels of personnel.

Skills:

. Typing 55+ WPM

. Cash Handling

. MS office Suite (Word, Excel, PowerPoint and Outlook)

Education:

. High School Diploma, Pershing High School, Detroit, MI

Experience:

Kelly Services: J & B Medical Supply, Wixom, MI

Feb 14 - May 14

Customer Service Representative

. Medical data entry

. Conversing with & Educating Patients and Caregivers

. Researching medical policies and verifying insurance coverage

Robert Half Office Team: Inkster Public Housing, Inkster, MI

Jan 14 - Feb 14

Receptionist

. Greeter

. Receiver of packages/mail, typing, order entry, mail preparation

. Schedule Appointments

Belcan Staffing: Excel, Romulus MI

Aug 13 - Jan 14

Warehouse shipper/ receiver

. Ship, receive and record the movement of parts, supplies, materials, etc.

. Pack, seal, and label materials to prepare for shipping

. Determine method of shipment, utilizing knowledge of shipping procedures,

routes, and rates.

Eastern Michigan University Rec/ IM

Sep 12 - Apr 13

Cashier/ Call Center Rep

. Perform, track and log all transactions performed

. Provide information and resolve any issues pertaining to calls in a

timely, courteous, and professional manner

Cedar Point, Sandusky, OH

May 12 - Oct 12

Locker Attendant/Cashier

. Use problem/ solving methods to assist guests with electronic lockers

. Cash handler

O'Brien Edwards Construction, OH

Jun10 - Aug 10

Customer Service Internship

. General clerical duties such as; faxing and filing of paperwork

. Entered data daily using Microsoft Excel and other database

. Assisted general and project manager with minor projects for contractors

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