Manager Service
Resume:
Gabriel Santiago
Brooklyn, NY 11208
C: 917-***-**** / H: 347-***-****
********@***.***
PROFESSIONAL SUMMARY:
A versatile, Information Technology (IT) Professional, with extensive experience in Networking, Telecommunications, Voice,
Video/Multimedia & Cabling Infrastructure, providing consultation and leadership in planning, designing & implementation of
innovative Network technologies & equipment, to Organizations and their Customers.
TECHNICAL EXPERTISE:
Hardware: Cisco 65xx, 45xx, 3750x Routers/Switches, Cisco Aironet AP, Nortel Meridian1 CS 1000, Polycom RMX 2000,
Polycom MGC, Polycom HDX Codecs, Polycom V2IU, Radvision Scopia24 MCU, Radvision Scopia Desktop
Server, Radvision ECS Gatekeeper, Crestron Systems, Brocade Switches, DWDM, APC UPS, FLUKE networks
Analyzer/Tester/Pro Toner & Probe, DEC VAX, Tandem, Stratus
Software: TCP/IP, LAN/WAN, SAN Technologies, Cisco CLI IOS, CiscoWorks, DNS Manager, QoS, SNMP, Nortel MCS
5100, Nortel OTM, Nortel TM3, Nortel Call Pilot, Meridian Mail, Radvision iView, NMS, Polycom GMS, Polycom
PathNavigator, Polycom People+Content IP, WebEx, Microsoft Windows, Excel, PowerPoint, Visio, Mac OS X,
Apple iOS, LOTUS Notes, IBM Sametime, Citrix, ITIL, Service Center, Remedy, ServiceNow, InterMapper, VMS,
VOS, Guardian 90, UNIX, Openview, NetDirector, Site Manager
WORK EXPERIENCE:
MTA New York City Transit Authority, New York, NY 2013 - Present
Train Operator
• Inspect & prepare Trains at NYC Transit Authority facilities, for safe, efficient and reliable train service to customers.
• Provide timely departures & arrivals of scheduled train service to Customers, 24-hours a day, 7 days a week.
• Coordinate with Supervision the movement of train cars to and from inspection, repair & storage facilities.
• Report defects in train cars, tracks & signals, which may interfere with the safe, expeditious movements of trains.
• Coordinate Emergency Response Services & special events with local authorities (NYPD, FDNY, EMS) &
Supervision.
New York University, New York, NY 2011 - 2013
Computer Network Technician
• Staged, configured, deployed Cisco Hardware, Software, & assisted with implementing innovative IT
technologies.
• Maintained network facilities, set up LANs, resolved structured cabling related issues (Copper, Fiber).
• Assisted in resolving network connectivity outages, minimized downtime, provided Staff, Users with status updates.
• Coordinated the installations of network equipment, cabling, power, HVAC during building construction, renovations.
• Collaborated with Service Providers in the installation & maintenance of circuits & communications equipment.
• Supported IT Groups with the deployment of new products & services, and advised on procedures.
• Interfaced with Building Facilities Personnel in providing ambient temperatures & power in Communications sites.
• Assisted Campus Security with the installation, configuration of security video devices & computerized card readers.
• Created, maintained documents, spreadsheets, administered inventory & provided equipment recommendations.
St. Peter’s Lutheran School, Brooklyn, NY 2010 - 2011
Technical Consultant (Volunteer)
• Supported office network connectivity, providing PC, Phone & MS Windows support to staff members.
Collaborated with Service Providers on obtaining cost efficient services.
Maintained office cabling and assisted with the procurement of office equipment.
The Depository Trust and Clearing Corporation, New York, NY 2005 - 2009
Sr. Telecommunications Analyst – Communications / Networking
Procured, installed, programmed, and configured Network, Voice/Video equipment & technologies.
Administered deployment and connectivity of Network, Voice & Video hardware and software.
Managed the PBX, Voicemail, Voice Recorders, Video Systems, & Data/Voice Cabling Infrastructure.
Ordered, installed, and tested circuits with the various carriers and Member Firms.
Supported Infrastructure Cabling implementations and other physical connectivity requirements.
Gabriel Santiago 917-***-**** Page 2 of 2
Provided disaster recovery services for LAN/WAN, Telephony, and Video systems.
Interfaced with Vendors with product evaluations, installations, and troubleshooting.
• Provided consultation & support with the relocating (MAC), of Users, equipment & cabling.
• Assisted with the assigning, configuring, and cabling of Switch Ports for new installs & relocations.
• Supported Infrastructure Cabling implementations and other physical connectivity requirements.
• Provided technical support for Network, Systems, and Business Group cross-functional initiatives.
• Created, maintained Network, Telephony, Voicemail, Video accounts, & supported internal and external audits.
Securities Industry Automation Corporation, Brooklyn, NY 1990 - 2005
Lead Technical Analyst Ops – Fixed Income Clearing Corp (FICC) (2000 – 2005)
• Provided Level-2(L2) Technical & Operational support to Clearing Banks, Participant Firms & Internal Users.
• Participated in designing, planning, & build-out, of Remote/Disaster Recovery Data Centers, & NOC relocations.
•Initiated contact with Participant Firms, prescribed Network designs and requirements.
• Performed Network connectivity & Application testing with internal & external Participant Firms.
• Installed & maintained Network equipment and documented Network & System designs & changes.
• Created and maintained spreadsheets, diagrams of Participants’ circuit(s) information and User accounts.
• Collaborated with Communications Engineering with the write up of Systems and Network requirements.
• Maintained cabling infrastructure for internal and external Network connections.
Communications Technician – AMEX / NYSE Trading Floor (1996 – 2000)
• Installed and tested Communications Systems, Circuits, Network devices, and Trading Floor Infrastructure.
• Worked with Communications Engineers installing equipment and/or changing Communications facilities.
• Maintained Communications Systems to ensure network connectivity between Host Systems & Member Firms.
• Restored communication services in case of outages and minimized customer downtime.
• Created & maintained network documentation and Visio diagrams.
Senior Console Operator – NMS / AMEX (1990 – 1996)
• Performed daily shutdowns, reboots, and initialized systems processes for Start of Day Trading / Production day.
• Created and edited command files, performed image backups.
• Worked with the Development & QA Groups in creating and setting up Test environments.
• Maintained and updated operational documents and daily status reports.
• Monitored the On-Line Applications & followed-up on outstanding hardware and software issues.
Drexel Burnham Lambert Inc., New York, NY 1987 - 1990
Documentation Unit Coordinator
• Distributed data to Regulatory Agencies & Member Firms.
• Interacted with New York, Chicago and London based Clearing Departments.
CERTIFICATES:
• Certificate - CCNAX- CCNA Boot Camp – Global Knowledge
• Certificate - Visual Communications Paradigm – Radvision
• Certificate - Voice over IP Foundations - Global Knowledge
• Certificate - PathNavigator Technical Training - Polycom Learning Center
• Certificate - MGC 100/50/25 Technical Maintenance & Operations - Polycom Learning Center
• Certificate - Nortel Meridian 1 & Communication Server 1000 Familiarization – Global Knowledge
• Certificate - Internetworking with TCP/IP, Troubleshooting TCP/IP Networks – Global Knowledge
• Certificate - Internetworking Routers & Switches – Global Knowledge
EDUCATION:
• Market Management & Sales – NYC Technical College
• Diploma - Data Processing Technician - Albert Merrill Technical School
• Diploma - Murry Bergtraum High School for Business Careers
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