Human Resources
Resume:
Wayne Lindo
Houston, Texas, *****
Email: ***********@*****.***
Home Phone 832-***-****
OBJECTIVE
* A growth oriented position with a company where my customer
service, organization, communication and managerial skills
can be utilized.
SUMMARY
* A proven team player with managerial skills.
* Excellent communication skills.
* Able to handle multiple tasks simultaneously.
* Great organizational and interpersonal skills.
* Completes tasks well under pressure and detail oriented.
WORK HISTORY
Jul 2013-Jul 2014 Human Resources Director, Manorcare Health SVCS. @
Willowbrook - A Transitional Care Facility Houston,
TX
* Promote "HCR Way (Helpful/Caring/Responsive)" the core
values of the short/long term acute care facility.
* Being knowledgeable of patient/resident rights and
educating facility staff about patient/resident rights, as
needed.
* Management of all recruitment & retention efforts for the
healthcare facility and conducting all post-employment &
exit interviews.
* Conduct company's "Circle of Care" new hire orientation, as
well as, assisting the Director of Nursing with
scheduling/coordinating annual education & continuing
education as deemed necessary.
* Attend and participate in scheduled in-service training,
educational classes & MGMT meetings, the QAA process,
Staffing meetings and Safety Committee & Employee
Activities Committee meetings.
* Provide support to managers in coaching and counseling
employees, as well as resolving any employee grievances and
conducting management exit interviews.
* Implementation of all company employee relations programs
and promotes a safe, fair and positive work environment.
* Verify and maintain all clinical employees' licensures,
certifications, Hepatitis B and TB records to ensure they
are current.
* Prepare and maintain all employee personnel and payroll
files assuring accuracy, compliance and confidentiality.
Supervise the payroll clerk and oversee all payroll
processes, as well as reviewing all employee time in Kronos
payroll system daily for accuracy and the timely
transmittal of the facility's bi-weekly payroll to
Corporate for processing.
* Conduct investigations on any employee grievance filed by
an employee and recommend resolution to management.
* Administration of annual benefits and performance
evaluations as well as benefit enrollment for all new hire
employees.
* Process all unemployment claims to TWC, including hearings
and report all work related injuries to Corporate.
* Monitor the disciplinary process for consistency according
to company policy and procedure, as well as serving as
employee advocate.
* Provide support to employees with routine inquiries
concerning company policies and procedures, benefits,
payroll and employment openings within the company.
* Function as a leader within the facility and notify
Administrator of any potential employee relations issues.
* Attend continuing education programs as necessary.
Nov 2011-Jan 2013 Human Resources/Payroll Manager, Solera @ West
Houston - A Transitional Care Facility Houston,
TX
* Promote "Committed to Excellence" the core values of the
short/long term acute care facility.
* Management of all recruitment and retention efforts for the
healthcare facility.
* Conduct company's "Right Start to Excellence" new hire
orientation, as well as, assisting the Director of Nursing
with scheduling/coordinating continuing education as deemed
necessary.
* Provide support to managers in coaching and counseling
employees, as well as resolving any employee grievances and
conducting management exit interviews.
* Implementation of all company employee relations programs
and promotes a safe, fair and positive work environment.
* Verify and maintain all clinical employees' licensures and
certifications.
* Prepare and maintain all employee personnel and payroll
files assuring accuracy, compliance and confidentiality.
* Conduct investigations on any employee grievance filed by
an employee and recommend resolution to management.
* Administration of annual benefits and performance
evaluations as well as benefit enrollment for all new hire
employees.
* Process all unemployment claims to TWC, including hearings
and report all work related injuries to Corporate.
* Review all employee time in Kronos payroll system daily for
accuracy and transmit the facility's bi-weekly payroll to
Corporate for processing, as well as reporting daily labor
and census.
* Assist Corporate HR by training new HR employees at sister
facilities, as needed.
* Provide support to employees with routine inquiries
concerning company policies and procedures, benefits,
payroll and employment openings within the company.
* Function as a leader within the facility and notify
Executive Director of any potential employee relations
issues.
* Attend continuing education programs as necessary.
Jan 2007-Apr 2010 Human Resources Manager, Select Specialty Hospital -
Houston Med CTR. Houston, TX
* Champion the core values of the hospital. Plan, develop,
coordinate and direct the Human Resource function at the
long term acute care hospital.
* Promote a safe, fair and positive work environment and
advocate for associates, as well as the company.
* Plan and manage the recruitment, interviewing, hiring and
orientation processes to maintain staffing levels.
* Counsel and train managers on associate relations' issues,
resolve associate grievances, conduct management exit
interviews and examine all exit interviews for trends.
* Implementation of associate relations programs to maintain
moral and a good work environment.
* Verify and maintain all clinical employees' licensures and
certifications.
* Ensure compliance with company policies and procedures
along with federal, state and local laws and regulations as
they pertain to every facet of Human Resources.
* Assist Director of Clinical Services and Director of
Quality with scheduling/coordinating annual mandatory
education programs.
* Manage hospital's salary scale program as well as
communicating and administering the benefit programs
annually.
* Manage workers comp and unemployment compensation
programs.
* Handled all functions pertaining to the hospital's bi-
weekly payroll processing and reporting daily labor.
* Participate in required in-services and attend continuing
education programs.
* Ensure proper maintenance of associate payroll records and
Human Resources files.
* Inform Chief Executive Officer of any potential for
liability and propose proper course of action to prevent
the hospital from incurring any such liability.
Apr 2006-Oct 2006 Benefits and Employee Relations Manager, The
Woodlands Resort & Conference CTR. The Woodlands, TX
* Provide support in all of the Human Resources function, but
primarily responsible for the administration of all the
Resorts welfare and benefit programs.
* Conduct annual benefits enrollment and any qualifying
benefit changes throughout the benefit year.
* Work closely with Accounting Dept to ensure payroll and HR
policy and procedure compliance with benefit deductions.
* Entry of all new benefits enrollment into vendor sites, as
well as any annual enrollment updates and reviewed all
monthly benefits billing for accuracy.
* Handle all employee requests and inquiries as it pertained
to all benefit programs.
* Review eligibility and recommend approvals/denials for
Leave of Absence. As well as, oversee the compliance with
COBRA and HIPPA administration.
* Ensure employee relation is consistent with company's
mission statement, core values and philosophy.
* Assist employees and Managers with Human Resources issues,
requests and paperwork.
* Administer Service Award Program and Hospitality
Scholarship Program.
* Review HR Dept payroll for accuracy and maintain attendance
records for the Dept.
* Handle all aspects the company's workers' compensation
program.
Jan 2002-Aug 2005 Human Resources Director, Sheraton Houston
Brookhollow Houston, TX
* Lead, manage and champion the culture of the hotel. Plan,
develop, coordinate and direct the Human Resource function
at the hotel.
* Attract, retain, develop and motivate associates in a cost-
effective manner in accordance with company policies and
procedures and federal, state and local laws. Promote a
safe, fair and positive work environment.
* Plan and manage the recruitment, interviewing, hiring and
orientation processes to maintain staffing levels.
* Counsel and train managers on associate relations' issues,
resolve associate grievances, conduct management exit
interviews and examine all exit interviews for trends.
* Implement various associate relations programs to maintain
moral and a good work environment.
* Ensure compliance with company policies and procedures
along with federal, state and local laws and regulations as
they pertain to every facet of Human Resources.
* Plan and implement management, supervisory and hourly
company training programs to develop quality associates and
limit hotel liability.
* Oversee the maintenance all the facility's payroll files
assuring accuracy, compliance and confidentiality.
Supervise the payroll clerk and oversee all payroll
processes, as well as, reviewing all employee time in ADP
payroll system daily for accuracy and the timely
transmittal of the facility's bi-weekly payroll to
Corporate for processing.
* Survey, recommend, implement and manage an hourly wage
program as well as communicating and administering the
benefit programs. Manage workers and unemployment
compensation programs.
* Ensure proper maintenance of associate records and Human
Resources files.
* Ensure all associate relations activities are administered
consistently and in a timely manner. Notify General Manager
of any potential for liability and propose proper course of
action to prevent the hotel from incurring any such
liability.
EDUCATION
Associates Degree in Business Administration and Management
Broward College, Ft.Lauderdale,
Florida.
COMPUTER SKILLS
Knowledgeable of H.I.S Management
System and Fidelio - Hotel Property MGMT Systems
Knowledgeable of Microsoft Excel, Word, PowerPoint and
Outlook.
Payroll Systems - ADP Payforce, TimeSaver, TimeStar, PayChex,
Oracle and Kronos
HRIS Systems - ADP, HR Pro, PayChex Preview, Oracle, Kronos
and PeopleSoft
REFERENCES - Available upon request.
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