Customer Service Manager
Resume:
Lilian Mbekenyi
**** ******** *****, *** *******, TX 78240
**********@*****.***
Customer Service Specialist
Specializing in IT, Sales and Infrastructure Inbound and post sale support
Detail oriented, customer eccentric and result oriented.
8 years of customer support in national and multinational corporations in several sectors
Overview
of activity.
Achieved superstar awards from two previous employers.
Areas of Expertise
Microsoft Office suite
•
1. Citrix
2. Chat support
3. Training and development specialist; teaching instructor
Konsitent Travel
2009
Professional
Present
Experience
Client Facing Supervisor
1. Escalation Manager for Konsistent Travel
2. GIRA instructor
3. Inbound calls
Orange Cameroun SA 2007
2009
First Line Inbound Manager
1. Supervised Inbound calls for Southwest Province, Cameroon
2. Worked with Enterprise Messaging to help develop scripting for
the outbound team
3. Orientation support for new recruits.
MTN Cameroon 2005
2007
Customer Service Specialist
• Assisted users of the voice and Internet service understand new offers
• Mitigated issues resulting from outages
• Explained the billing methodology
• Called targeted French language and English language costumers with
new offers.
University of Yaounde II, Cameroon
Education &
Qualifications Undergraduate work in Law and communications
ExpertRating.com
Certification in Technical Writing
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