Quality Customer Service

ALLEN TED HAMMER

*** ***** ***** ****, **********, SC 29615

864-***-**** ( ****************@***.***

DIRECTOR / MANAGER

Quality Systems ( Continuous Improvement ( Operations Management

Industrial engineer with more than 30 years' experience contributing to the

profitability of OEM automotive companies and Tier 1 suppliers. Strong

analytical skills and proven ability to reduce costs and improve quality

through continuous refinement of products and procedures. Motivational

leader, adept at aligning team efforts with enterprise goals. Committed to

providing outstanding service to internal and external customers.

Continuous Improvement ( Relationship Management ( Change Agent

Organizational Systems Development ( Team Development/Dynamics

Risk Management ( Quality Systems ( Lean Manufacturing

PROFESSIONAL EXPERIENCE

redi-Group NA LLC, Greenville, South Carolina 2010-2014

Supports BMW, VW, MBUSA and the German supply base with Quality Systems,

Quality Solutions and Quality Staff support.

Technical Director

Developed business and technical strategy for all projects at customer

locations from the inception to completion. Instituted company structure in

Plant Operations as well as drove excellence in daily plant operations,

Created and maintained value added business relationships to grow the redi-

Group company by 600% in 3.5 years. Mentored management team in areas of

Plant Operations, Engineering projects, Business planning, and HR.

GreytreePartners, Greenville, South Carolina ( 2008-2010

Sr. Quality Systems Consultant

Created paradigm shift in reduction of internal repair costs and warranty

costs to Customer Manufacturing facility with respect to product

multination and certain audible concerns. Developed an automated system to

drive issues back to the source of problem. Trained manufacturing

associates develop root cause analysis and irreversible corrective actions

at the source. Reduced certain audible noise issues by 85% in four months.

Added sustainability to the projects with the introduction of Layered Audit

system.

ALLEN TED HAMMER ( Page 2 ( ****************@***.***

PROGRESSIVE MOULDED PRODUCTS LTD., Toronto, Ontario, Canada ( 2004-2007

Manufacturers of injection-molded parts and assemblies for the automotive

industry. International

clientele and annual sales of $600M.

Corporate Director of Quality Management

Oversaw cradle-to-grave quality in manufacturing processes and products.

Ensured quality of program launches. Identified and analyzed opportunities

for improvements and designed and implemented effective solutions.

Maintained positive customer relations. Updated senior management team on

quality systems. Supervised directly and indirectly a team of 16 managers.

Financial Highlights

. Delivered cost savings of $150K per month, per plant by eliminating need

for external quality inspections.

. Cut costs by $130K per month, per plant by eliminating need for internal

quality inspections.

. Multiplied savings by institutionalizing methodology across company.

Operational Highlights

. Reduced customer complaints 65% and repeat issues 85% through design and

implementation of new quality systems of standard work and quality

audits at new launch facilities.

. Decreased customer visits 40% through enhanced relationship management

and customer education.

. Improved customer satisfaction and increased revenues by providing

quality managers with continuous training.

. Eliminated lost productivity and improved material turns by training

plant quality managers to support suppliers through continuous

improvement.

. Enhanced performance and efficiency throughout corporation by

introducing cross-functional training in process and quality

improvements and first time quality initiatives.

PRODUCTIVITY IMPROVEMENT CENTER, Madison Heights, Michigan ( 2002-2004

Quality solutions provider serving clients throughout North America.

Consultant

Facilitated projects delivering productivity and quality improvements at

client locations. Assessed training requirements at client locations,

provided appropriate workshops for clients, and evaluated client progress.

Developed content for and delivered presentations on OEM requirements.

Trained quality engineers and oversaw their trainer certification. Managed

3 supervisors.

Highlights

. Produced company's highest revenues United States, Mexico and Canada.

. Opened Mexico to company and delivered inaugural workshops in that

market.

. Turned 100% of clients into repeat customers through effective

relationship management.

. Improved company's services by fostering a collaborative approach to

workshop development and spearheading design of interactive content.

ALLEN TED HAMMER ( Page 3 ( ****************@***.***

.

GENERAL MOTORS, Pontiac, Michigan ( 1980-2002

Automaker and original equipment manufacturer for the automotive industry.

International clientele and more than $200B in annual revenues.

Senior Supplier Quality/Development Engineer

Oversaw quality, cost reduction, and delivery at more than 100 suppliers to

GM's Powertrain Division. Completed supplier assessments for critical

suppliers. Qualified and approved all Automotive Industry Action Group

Production Parts Approval Processes. Directed special tooling audits in GM-

owned tooling built by suppliers. Facilitated customer problem resolution

for suppliers. Served as sole representative for quality and delivery on

Creativity Bid List team.

. Delivered cost avoidances of $5K per minute by achieving 0 Powertrain

assembly shutdowns due to supplier issues.

. Generated return of $2.5M in 3 months with special tooling audits.

. Achieved rate of 0 delays in product launches due to supplier issues and

0 late supplier engineering change deliverables.

. Eliminated supplier warranty issues.

. Attained 100% on-time PPAP deliverables.

CAREER NOTE: Professional history also includes positions at GM-Delphi

Interior and Lighting, GM-Inland-Fisher-Guide, and the Delco Remy Division

of GM.

EDUCATION

Master of Science in Engineering Science (In progress)

Rensselaer Polytechnic Institute, Troy, New York

Bachelor of Science in Industrial Engineering

Northeastern University, Boston, Massachusetts

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