Customer Service Sales Representative

Charonda Ross

**** ******* **

Stone Mountain, Georgia 30083

Cell: 404-***-**** Email: **********@*****.***

Objective: To secure a challenging position within a company that will allow me to utilize my skills in customer service,

sales, and collections for growth and advancement.

Summary of Qualifications: Highly effective, self-motivated professional with experience in Management, Sales,

Hospitality, Collections, and Customer Service with Proven ability to take initiative and adapt to changing priorities.

Exceptional ability for developing rapport with personnel, management and clientele at all levels.

Employment History:

06/11-Present Soule Catering

Assistant Manager Atlanta, GA

• Performed Accounts Receivables and Payable Transactions, Scheduling and Payroll

• Prepared Invoices, Quotes and Inventory Spreadsheets

• Enforced staff uniform policy and ensured all staff maintained a professional appearance

• Monitored the status of current day's assigned events

• Handled Set-up & Delivery, Food presentation to ensure quality standards were met

• Ensured compliance with all departmental and governmental regulatory agency rules

• Made deliveries as needed

10/07-6/11 AT&T Telecommunication

Consumer Sales Representative Kennesaw, GA

• Responsible for product sales of (DirecTV, Dish-TV, Cell phones, and Internet Packages)

• Recommend bundles tailored to customer needs

• Handled customer complaints by empathizing and resolving request.

• Interacted with multiple systems while assisting customers

• Assisted customers with technical support issues, collections, service outages, and tracking of

products

02/05-10/07 Vital Recovery Services, Inc.

Team Lead/Collection Representative Norcross, GA

• Responsible for collecting on (automobile, credit card, and personal loans)

• Ordered contracts and Inspection reports

• Negotiated payment arrangement or settlement offers

• Managed eight employees

• Performed file maintenance, talk-offs, scheduling, and monthly goal objections

• Followed up with clients on daily basis

• Collected on past due (credit cards, and car loans)

• Met and surpassed monthly objectives

01/04-02/05 Risk Management Alternatives

Collection Representative Norcross, GA

• Collected on past due telephone accounts

• Negotiated pay arrangements and settlements

• Ordered credit reports regional contracts and invoices

Skills & Software: Microsoft Word, Excel, PowerPoint, & Outlook, Take Stock, A/R and A/P, 10-key, Bocris, Rns, Siebel, I-

store, Loopy, ROS, and CRM

Education:

8/91-6/95 Pershing High School Detroit, MI

REFERENCES AVAILABLE UPON REQUEST

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