Customer Service Technician

G reg Kwalume

678-***-****

**** ******* ****, ******, **. 30263

***********@*****.***

Professional P rofile

Detailed oriented with high efficiency in leading the shipping and receiving operations. Focused on promoting

employee engagement, loyalty and morale through effective leadership and communication. Warehouse

coordinator accomplishing organized, detailed, delivery for efficient and satisfactory customer service. Over

10 years of experience in a warehouse functions.

2010-2014- Warehouse Supervisor, Air-Evac Life team, College Park, Ga.

• Supervise warehouse employees and logistics of drivers

• Responsible for the completion parts, tooling and material inventory.

• Receipt inspection, trouble shooting, identify inventory, pull, verify, count, organize, control,

secure, t rack, process, review packing slips and materials and document, monthly cycle counts,

annual inventory.

• Monthly expense Report (Concur software)

• Operate computer web based linked to National Logistics software Network (Ramco).

2005-2009 - Nuclear Inventory Specialist, Florida Power and Light, Jensen Beach,

F l.

• Responsible for t raining new hires, monitoring and maintaining supplies for assigned facilities.

Recording/updating in computerized system on receipt and inspection or t ransfers, defective,

sensitive and high value materials implementing effective control procedures for the

storage/distribution of hazardous materials while assisting employees seeking inventory items.

Solving customer’s issues with detailed investigation.

• Operate computer terminal linked to National Logistics Network.

1989-2005- Terminal Operations, M iami Dade Aviation, M iami, Fl.

• Analyze high stress situations providing a calm and professional response.

• Customer Service consisting of Airport Information, accident reports, security procedures,

crowd control and resolving complaints carefully.

• Airport inspections observing safety issues and terminal maintenance-electrical problems.

Assist in repair.

• Inspect all new property purchased by assigned departments.

• Prepare, source, documents equipment establishing new property records as part of data

p rocessing accountability system.

• Maintain assigned departmental property records on a current basis indicating t ransfers,

deletions, condition, use and final disposition of capital items.

1986-1989- Copier/Fax Technician, Copier Brokers, M iami, Fl.

• Repair – Konica, Canon, Sharp, Xerox…more

• Preformed PM’s.

• Setup and deliver as well as t rained customers

E ducation

• Associates-Electronics Technology - National Education Center Bauder

• College General Studies - University of Akron

• Telecommunications/Music- Mercer County Community College

• Machinist- Akron Machine Institute

R eferences: Available upon request.

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