Customer Service Assistant

NAVDEEP SOHAL

Dublin, CA 925-***-****

**************@*****.***

Objective

Seeking to obtain a responsible position as Phlebotomist where my knowledge

can be utilized as well as enhanced. Committed to working at the cutting

edge, and continuously challenge myself to achieve optimum customer and

employer satisfaction.

Highlighted Qualifications

? Phlebotomy experience ? Perform blood collection

? Contribute to WHS processes ? Collect pathology specimens other than

blood

? Comply with infection control policies and procedures

? Interpret and apply medical terminology appropriately

? Identify and respond to clinical risks associated w/ pathology specimen

collection

? Ability to provide nursing services such as medications and injections to

patients

? Proficiency in blood collection by venipuncture and capillary technique

from patients

or groups, urine screen collections, paternity collections,

breath/saliva alcohol testing

? Comprehensive understanding of safety compliance

? Outstanding customer communication skills ? Excellent leadership skills

? MS Word, PowerPoint, Excel, Outlook Express, Internet research

Education

2013 Phlebotomy Course (CPT1), Health Career College, Pleasant Hill,

CA

2008-2009 PGDCA (Post Graduate Diploma, Computer Applications),

Khalsa College, Amritsar, India

2006-2008 Bachelor of Science, Khalsa College, Amritsar

Professional Experience

Receptionist, Pannu Dental Care, Dublin, CA (2014)

Full-time front-desk duties: phones, filing, faxes, appointment setting

Volunteer, Sikh Temple, Fremont, CA (2014)

One-month assignment: clean, cook, serve food to customers

Phlebotomist, Contra Costa Regional Medical Centre, Martinez, CA (2013)

Performed 71 successful venipuncture and skin punctures to obtain samples

for lab testing

Collected urine drug screen specimens

Delivered blood samples to various departments as required

Handled electrocardiogram, urine analysis, blood testing, and

centrifuging autoclaving tests

Performed laboratory computer operations

Cashier, Subway, San Ramon, CA (2013)

Supplemental employment to add income: cash handling, credit transactions,

open to closing

Volunteer Hospital Aide, Jee Van Jot Hospital, Amritsar (2010-2012)

Volunteer duties of wide variety in service to family that owned private

hospital

Lab Assistant and Blood Collector, Guru Teg Bahadur Hospital, Delhi, India

(2007-2009)

Performed a variety of routine blood drawing procedures, including

venipuncture

Prepared, processed, and stored patient specimens and samples according

to department

procedures, using standard techniques and equipment

Transported specimens to laboratory for testing

Utilized standard procedures for the maintenance of positive patient

identification

Delivered blood samples to various departments as required

Lab Assistant and Blood Collector, Aman Hospital, Amritsar, India (2006)

Handled electrocardiogram, urine analysis, blood testing and centrifuging

autoclaving tests

Work closely with doctors to receive the blood samples

Perform a variety of blood collection

Checkout Operator (Customer Service), BMG Farms, Amritsar, India (2004-

2005)

Provide excellent customer service by effectively utilizing product

knowledge

Handle all queries and problems of customers

Awareness of Health and Safety issues

Operate the cash and attendance register

Worked as part of a team as well as on own initiative

Friendly and customer-focused attitude

Receipt of all deliveries

Responsible for sales drive, profit, and results analysis

Languages

Bi-lingual in English and Hindi/ Punjabi

Personal Skills

Strong written and verbal communication abilities

Organized and time efficient

Motivated and enthusiastic learner

Great teamwork skills

Understand the value of time and work

Contact this candidate