security officer

CHARLIE E. FELTON JR.

*** ******** ******, ********, ** 11520 Phone: 347-***-**** **********@*****.***

Summary of Qualifications

I am currently leveraging my Marine Corp experience along with my over 20 year tenure with

Goldman Sachs as Lead Security Officer for 13 subordinates at the 911 Memorial Plaza for

Andrews International. At the start of my career with Andrews International at the Landmark

102 story at Empire State building, I was fast track promoted to Lead Officer over 40

subordinates in less than six months . As Lead officer, in addition to the basic responsibilities for

the position; I used my extensive Military training techniques to implement tactical Recon-style

patrol procedures to circumvent any possible threat to the property, clients, visitors or employees

at the site and successfully trained hand-picked officers to do the same. As a result of my

contribution to the team I received countless commendations from our clients and my superiors

for uncovering possible

threats in and surrounding the building that were otherwise go undetected. In light the

importance of our country’s safety these procedures are now a part of the standard daily protocol

in line with Homeland security protocols. While awaiting the esteemed opportunity to fill the

Lead Officer position at the 9/11 Memorial Plaza, I also served as Primary control operator for

the CCTV surveillance system at the Empire State Building.

AREAS OF EXPERTISE

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Succinct Written/Oral Communication Skills

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Leadership

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Strong Organizational Skills

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Decisiveness

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Managing Diverse Workforce

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Team Building

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Conflict Management

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Flexible

Technical Proficiencies

OS/MVS/JESII Windows, VSI/II, CICS/VM, TSO/OMEGAMON, CICS, VM/CMS, VM Back-

up, VM Tape

Software: MS Outlook, Lifeline, RUMBA, TPX, TSOJ, CA-DELIVER, OAS

Current Certifications CPR/AED, Fire Safety, Homeland Security

Professional Experience

Andrews international– 9/11 Memorial

Plaza, NY, NY 2009 to Present

Lead Security Officer

Strategically review safeguarding procedures and insightfully execute supplementary maneuvers

for optimal security coverage. Decisively manage all crowd control functionality; assess

potential threats, develop crisis management plans for 24/7 operation. Assist management in

strategic security protocols and post assignments, execute solutions for security staff in response

to emergency situations; theft prevention, property destruction, vandalism and diffusing

disruptive and unruly visitors from property. In my capacity as Primary Control operator, for our

65 camera CCTV surveillance system at the Empire State Building I proficiently reduced and

prevented crime, theft and disorder. Responsible for ensuring building/state code by granting/

denying access to secured areas, provided detailed documentation reporting for all activity;

implemented emergency/incident procedures and monitored/responded to alarms.

Key Achievements:

Successfully completed various training classes such as; Homeland security, surveillance and

emergency evacuation.

Developed rotation procedure that cross trained officers; eliminated daily uni-post assignments

thus improving moral, enthusiasm and increased employee retention. Fire safety certified

Goldman Sachs group, inc. jersey city, NJ 1986 to 2008

Senior Technician Analyst (2000-2008)

Assistant Vice President (1995-2000)

Junior Technician Analyst (1990-1995)

Print Pool Operator (1986-1990)

Coordinated and managed enterprise-wide document/trading sheet distribution projects and

implemented new client service procedures to enhance customer satisfaction & relations.

Collaborated directly with both brokerage (NYSE, ASE) and private clients to ensure receipt of

trading sheets before opening of domestic and international stock markets; personally managed

endeavors to quickly resolve technical problems. Innovated new client file establishment and

document delivery procedure and created/delivered training program to Clearance Services

Department. Extract reports from OS to provide customers with monthly statements in CD

format.

Key Achievements:

Implemented procedures that eliminated outdated reports which increased system productivity by

80% within two months and provided significant cost savings.

Developed and deployed effective disaster recovery procedures; attended periodic disaster

simulations.

Directed the automation of clearance, equity and plot reports in a bundled format; first member

of distribution Department to consolidate reports and build bundles.

Assisted clients on a 24/7/365 basis; re-directed reports whenever and wherever necessary.

Leveraged extensive skills with RUMBA, TPX, TSOJ AND OAS systems to efficiently and

expediently complete all jobs.

MILITARY EXPERIENCE: United States Marine Corps. *Honorable Discharge

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