Customer Service Sales
Resume:
Q uentin T. Lewis
Coconut Creek, FL 33063
*********@*****.***
EDUCATION
NC A&T State University, Greensboro, NC
M.S., Adult Education
University of North Carolina, Greensboro NC
B.S., Textile Products Marketing
RELATED EXPERIENCE
Center for Creative Leadership, Greensboro, NC 2012-
Present
Independent Consultant
• Facilitated leadership training courses
• Presented material that was inspiring and dynamic
United Dominion Realty, Greensboro, NC 2003 – 2004
Community Coordinator:
• Provided high quality resident and customer service
• Organized educational and social events
• Assisted with overall community operations
• Coordinated resident retention programs
Alliance Residential Management, Greensboro, NC 2000 – 2002
Community Assistant:
• Improved and strengthened resident and customer service efforts
• Responded to residents’ needs efficiently and effectively
• Operated and supervised a residential community
VOLUNTEER EXPERIENCE
Center for Creative Leadership, Greensboro, NC 2012-
Present
• Assisted with Golden LEAF Scholars leadership program
PROFESSIONAL WORK HISTORY
Schurman Retail Group, Durham, NC 2013-Present
Selling Supervisor
• Grew store profits
• Developed exceptional customer services
• Responsible for store management
Luxottica, Inc. (Sunglass Hut), Greensboro, NC 2012-2014
Sales Supervisor
• Consulted with customers in order to determine appropriate needs
• Educated customers about products and services
• Maintained store operations
• Recognized for consistently exceeding sales goals
American Express, Greensboro, NC 2004 – 2011
Quality Analyst:
• Evaluated data and identified common procedural opportunities
• Analyzed customer service and sales calls
• Provided necessary coaching and feedback
Training and Development Coach:
• Facilitated training modules
• Developed action plans
• Presented training material in exciting and creative ways
• Provided feedback and coaching sessions
Small Business Consultant:
• Consulted with clients in order to determine appropriate needs
• Delivered extraordinary customer service
• Excelled in sales, having consistently high closing rates
• Ensured each call was handled professionally and appropriately
Cargo Kids, Greensboro, NC 2002 – 2003
Assistant Manager (Senior Sales Associate):
• Designed and implemented training program.
• Transformed the atmosphere and dynamic of store
• Maintained store operations
• Ensured all customers received unparalleled customer service
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