Quality Assurance Sql Server

M uhammad Zahid

**** ********** **, *********, ** 75007 214-***-****

*********@*****.***

OBJECT I VE

To obtain an opportunity within an organization w here I can maximize my

leadership, quality assurance, program development and t raining experience.

SU M MARY OF QUAL I F IC T IO NS

Ability to create and lead new process to improve metrics

Strong interpersonal, organizational and time management skills

Excellent verbal and wri t ten communication skills

Ability to work independently and also with a team

WORK EXPER I E NCE

Jazz Mobilink Pakistan

T echnical Support I I 2010 - 2014

Conduct analysis and t roubleshooting via telephone for

customers w ith I PTV, VOIP, and H igh Speed In ternet/DSL.

Conduct analysis and t roubleshooting both IPTV and VOIP accounts

Work with outside vendors and affiliated groups to t roubleshoot and

restore customer In ternet services.

Teams within T ier 2

Team Lead : responsibilities include providing technical assistance to

fellow Tier 2 representatives, serving as a liaison between Tier 2 and

SPOC.

T rail Team : responsibilities include providing static IP support to our

business customers, testing new products.

P roactive Maintenance Team : responsibilities include searching for

chronic line issues and working with senior techs to find a resolution to

l ine issues.

Social Media Team : responsibility is to provide support to our customers

w ho choose to post their issues and questions in various in ternet

forums like twi t ter and Face book.

ADD I T IO NAL SK I L LS

Software : Microsoft SQL Server 2005/2008, Microsoft Word, M icrosoft

E xcel, M icrosoft PowerPoint,C,C++

E D UCAT ION

M .ED, Allama Iqbal Open University Pakistan.

B BA (Business Mathematics, Statistics & Economics), Pakistan

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