Customer Service Administrative Assistant

OBJECTIVE

Adhere to company policies and protocol while executing professional and

quality work in my selected position as patient service

technician/phlebotomist.

EDUCATION

North Carolina Central University:

Durham, NC

. Mass Communication Bachelor of Arts.

December 2017

. Public Health Bachelor of Science.

V Community Leadership through organization and volunteer work.

V Basic Knowledge for Media Kits.

V Creative with textile, programs, event

coordinating, and strategic planning with financial budgets and long-

term spending.

V Confident in inter/intra communication through

Face-to-face, business meetings and some network communication.

V Inspirational and depression counselor

for school-age and youth.

V Public Relation candidate.

Durham Technical Community College:

V Phlebotomy Graduate Fall 2012

V National Healthcareer Association Certified Reg. # W8X3T9B6

V Cardio Pulmonary Resuscitation /First Aid

V Knowledge of some use of Medical Terminology

WORK EXPERIENCE

Chapel Hill Parks & Recreation

Chapel Hill, NC

Gym Supervisor

January 2009-Present

Knowledge of:

. Town and department policies and procedures

. Sports rules and regulations

. Department rules and regulations

. First-aid and CPR administration

Ability to:

. Observe large groups and enforce rules

. Communicate effectively orally and in writing

. Perform job duties at various job sites.

Right Build International

Morrisville, NC

Administrative Assistant January2013-April 2013

Knowledge of:

. The United States Department of Labor Davis Beacon Act-Wage and Hour

Division (WHD)

. Orientate for Construction Safety Classes

Ability to:

. Receive & enter data for payroll; numerical to date.

. Professionally answer telephones, transfer, switch to messages board

and or outlook office for follow up scheduling and request.

. Operator of office machines like: facsimile, printer, and internet

outlook communication with clients.

. Performs customer service duties from customers to co-workers

. Updated daily reports, orchestrated safety orientation and payroll

accounts.

. Replenished needed materials and handouts for public interest and for

functional work flow throughout the day.

Hematology/ Oncology Clinic Durham, NC

Intern Certified Phlebotomist Technician

November 2012-Nov. 2012

Knowledge of:

. Order of Draw for Hematology Lab work

. Appointment Check In -Out system

. Performed front desk customer service for patient.

. Proper hand washing technique

. Proper Protective Equipment and use

. The syringe sizes

Ability to:

. Performed vital sign readings manually and electronically.

. Match requisition forms to specimen tubes for accuracy.

. Organize, restock and clean blood-drawing trays, ensuring that all

instruments are sterile and all needles, syringes, or related items

are of first-time use and not damaged or out dated.

. Performed blood draws on mainly geriatric patients with outstanding

return.

. Drew blood from butterfly and vacuum tubes, and syringe methods

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