Customer Service Representative

Candice Mitchell

**** *** ***** **, **********, DC 20012 *202-***-**** *

******************@*****.***

EDUCATION:

Technical Learning Centers, Washington DC

July 2011-June 2012

Medical Office Administration Program, Final GPA: 3.65

. Coursework includes Medical Office Procedures, Computerized Medical

Office Procedures, Electronic Health Records, Anatomy and Medical

Terminology, Microsoft Word and Excel, Keyboarding and Windows and

Medical Billing and Insurance

Atholton High School, Columbia, MD

June 2003

High School Diploma

EXPERIENCE:

DoubleTree Hotel, Columbus GA April 2014- August

2014

Guest Services Representative ( Front Desk)

. Make reservations for guest over the phone

. Check in guest upon arrival

. Check out guest

. Take Credit Card payments in person and over the phone

. Make sure all customer complaints are logged

WeightNot, Bethesda MD March 2013- February

2014

Membership Coordinator

. Contacted customers who inquired about the weight loss program.

. Conducted brief interviews with clients about the qualifications of

the program.

. Transferred qualified candidates to the sales associate to sign up for

the program.

Omega RMS, ST. Joseph MO August 2012-

February 2013

Debt Collector

. Contacted consumers to collect payments for over 1500 clients

. Took payments over the phone from consumers to pay their debt

. Documented all conversations and settlement offers

Mercantile Bank, Baltimore MD January 2010- July

2010

Bank Teller

. Process routine account transactions.

. Open accounts, including savings and checking.

. Help customers fill out deposit and withdrawal slips.

. Use adding machine.

. Disburse money to customers.

Homefix Corporation, Fairfax, VA

March 2009-Dec 2009

Telemarketer

. Contacted Virginia residents to offer information about the company

. Scheduled appointments for contractors to visit potential customers

AquaGuard Waterproofing, Laurel, MD February 2008-

February 2009

Telemarketer

. Contacted customers to offer free quotes on water filters

. Answered all incoming telephone calls on the switchboard and performed

all other duties assigned

ISKY, Laurel, MD

May 2006-January 2008

Customer Service Representative

. Contacted new BMW customers to partake in a survey regarding

their purchase and service visits.

SKILLS

. Proficient in Windows, Internet Explorer, Microsoft Office (Word,

PowerPoint, Excel), Data Entry, Telephone Switchboard

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