Customer Service Manager
Resume:
Dahynelia S. Grayson
McMinnville, TN 37110
***********@*****.***
OBJECTIVE
Accountable, detail oriented, and results driven individual with strong organizational and customer
service skills .Strongly invests time in talent to further grow and develop the business. Seeking a
career that can further develop my skills and offer next level development.
STRENGHTS, SKILLS, AND KNOWLEDGE
• Highly motivated, creative, and ambitious customer service representative with 5 years of
experience as a retail manager.
• Demonstrates expertise in all areas of retail, including: marketing, merchandising, and
sales
• Strong managerial skills. Experienced with analyzing reports, business metrics,
operational duties, talent responsibilities, and visual updates.
• Strong communication skills with customer relations.
• Have increased and remained consistent with business metrics.
• Assigned as Acting Store Sales Leader by DSL with New York and Company.
• Offered Store Management position at New York and Company.
• Participated in New Store Openings with two Charming Charlie locations.
• On the New Store Opening team as a lead in Hermitage, TN with Charming Charlie.
• Further developed a noncompliant store with Charming Charlie to a compliant, further
developed, and visually up to standard store.
• Participated in a New Store Opening in Greenwood Mall, Bowling Green, KY with Express.
WORK HISTORY
New York and Company July 2007- January 2012
Assistant Manager
Help manage with all aspects of the store’s operation with a particular focus on ensuring a strong
selling and customer focus is maintained in the store at all times. Assist in the management of
sales, operations, brand, and human resource functions of the store to ensure maximum
efficiency, profitability, and compliance with company policies and procedures.
Charming Charlie January 2012-September 2012
Senior Assistant Store Manager
Work close with the store manager on all operational duties, talent, HR functions, and driving
profitability. Lead recruiting efforts for all available charmer positions with responsibility for the
interview process. Make final decision on all charmer hires. Leader in customer service and
satisfaction. Take an active role in training and development of employees. Establish effective
communication with associates to ensure they are appropriately informed of all Charming Charlie
business initiatives and policies. Take proactive role in establishing and carrying out all company
policies. Assist in distributing work assignments to associates and ensure store maintenance,
safety, cleaning and appearance is up to company standards at all times. Successfully address
customer complaints and resolve problems. Assist in store promotions and visual merchandising.
Express September 2012-Januray 2014
Co-Manager
Build a store environment that is sharply focused on consistently delivering exceptional, positive
in-store customer experience. Analyze the business and create/communicate clear action plans
that optimize results and ensure effective execution of all operational activities. Attract, hire,
develop, inspire, and retain top talent.
HG Staffing January 2014- August 2014
On site Account Manager
Serve as the primary point of contact for the client, and also the liaison between employees and
the client. Serve as the escalation point for service and operational issues. Responsible for
proactive problem resolution. Operational responsibilities include, but are not limited to, oversight
of the operational relationship, business development, retention, tracking and reporting,
development of customer-focused solutions, payroll, recruiting, hiring, and ensuring all HG’s staff
understands and delivers towards customer processes, procedures, and policies. Process
Workers Compensation claims, and overall HR generalists for temporary employees.
EDUCATION
Warren County High School May 2006
McMinnville, TN 37110
Middle Tennessee State University Aug. 2007- December 2011
Health Education, Concentration: Community and Public Health
Contact this candidate