Customer Service Quality Assurance
Resume:
Mark Phillips *
Candidate: Mark D Phillips 918-***-****
*************@*****.***
• Looking for an opportunity to further my career in the Instrumentation field, where I can make a
positive impact on the company to help grow your business
Professional Skills:
• • Instrumentation •
Bachelor of Technology Electronic Assembly
Technician
• • •
Associate Applied Science Electrical/Electronics Help Desk/Customer Service
• • •
Multimeter Oscilloscope Read Wiring Diagrams
• • •
Quality Assurance Safety Fork Lift Operator
Software Skills:
• • Lab view • Delta V
PLC Programming
• • Raptor Programming • LogixPro
Siemens
• • Microsoft project • MultiSim
Project Management
• • Solid Works • Automation Studios
AutoCad
Professional Experience:
08/2010 – 04/2014 Attended Oklahoma State University Institute of Technology
•
National Steak & Poultry Trouble Shot & repaired electronic & Mechanical components of
09/2013 – 12/2013 Packing & conveyers systems
•
Maintenance Mechanic Kept the Multiple lines running saving the company $5000.00 per
Internship for BT Degree hour Cost of being broke down.
• Repaired various weight scales as well as metal detectors.
•
Centurion Games Setup inventory control program that cut down theft by 30%
•
08/2009 – 06/2010 Repaired over 200 touch screen monitors that saved the company
Janitor/Warehouse/Game Technician The replacement cost of over $80,000
•
DaPro Rubber Was able to increase output assembly of HP printer cartridge by
30%
•
12/2007 -06/2009 Was able to increase the output injection molding presses by 10%
Machine Operator/Press Operator
•
Decision One/Alorica Cut repair tickets rejection rate by 80% through my QC efforts
•
07/2004 – 07/2007 Received 5 quality awards for customer service for Sprint, UPS-SCS
Help Desk Agent And Acer Computer help desk
•
Correction Corp of America Supervised 94 inmates on each POD
•
02/2003 – 10/2003 Was chosen to supervise inmate medical and facility work crews
•
Corrections Officer Increased clothing issue and storage of inmate clothing
efficiency by 25%
•
Micahtek Was able to complete remodel desk for call center 5 days ahead
03/2001 – 12/2002 of Schedule
•
Phone Agent/ Shipping Receiving Supervised shipping/receiving dock
•
Clerk Reduced stock check in time by 15%
•
Worked at MEI & Micahtek same Reduced sheading time of out dated material by 15%
time
MEI day shift Micahtek 2nd shift.
Mark Phillips 2
•
MEI Labels Reduced wasted paper stock by 20%
•
10/2000 – 02/2002 Rebuilt 650 Webtron press, saved the company$35,000 replacement
cost
•
1st Data Corp Received 6 Customer Service awards for Metris, USAA, Partner’s
1st,
04/1997 – 09/2000 And Wachovia credit card processing
•
Customer Service/Y2K Tester Was chosen to be 1 of 6 Reps to test for Y2K software compliance
• Designed and implanted software accountability records for over
3000
Pieces of software that was used company wide
• Designed a data based program through Excel, and Access to
replace a
Non-compliant software tracker program that the training dept.
use,
saved the company over $25,000 in software purchase and licensing
• Was awarded $2000 bonus for account retention for customer
service
U.S. Navy Reserve Held various roles/jobs while in U.S. Navy Reserves including 6months
• Spent 22 years in Navy, retired in 1999,
11/1976 – 01/1999
• Telecommunication/Teletype Repair/ Copier Repair
•
U.S. Navy Was Quality Control/ Quality Assurance Petty officer
•
Radioman 1st Class Petty Officer E-6 Was Safety Petty officer
•
Top Secret Clearance Was 3-M Coordinator (Maintenance Material Management)
• Was 1 of 5 Reservist to qualify for Enlisted Surface Warfare
• Supervised and wrote evaluations for over 200 drilling reservist
• Was considered as a subject matter expert, and taught training
classes
Education:
Oklahoma State University - IT Okmulgee, Ok Institution GPA 3.2 BT Instrumentation 2014
Oklahoma State University - IT Okmulgee, OK AAS Electrical/Electronics 2013
Liberty Christian College College, Pensacola, FL Completed 72 hours No Degree
Notable Classes:
• • •
College Algebra Intro to Nanotechnology Hydraulics/Pneumatics
• • •
Physics I &II Motors and Controls Electronic Devices &
Standards
• • •
AC & DC Electronics Digital Circuits Programmable Logic
Controllers
• • •
Calculus I & II Chemistry I Electronic Control Devices
• • •
Trigonometry Process Measurement & Control Heat Transfer & Fluid
Mechanics
• • •
Project Management Technical Writing SCADA
Clubs/Memberships:
• • •
Phi Theta Kappa Student Veteran Associations
International Society Of Automation
(Required 3.5 to join)
Mark Phillips 3
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