Customer Service Representative

Ensured Fiber Optic

TIERRE BREWER Perimeter security

through monitoring

*** ******* *****, ******, ***** Carolina 27713

incident reports.

Cell: 919-***-****

************@*****.***

CAREER FOCUS Researched and located

Driven professional with extensive background in data analysis and customer service. Strong high risk Fiber Optic

teams and multi - task projects under strict deadlines. Areas through mapping

SUMMARY OF SKILLS

Cash collection and reconciliation Account Management and Increased company

efficiency through

documented detail

D ata entry Proficiency in Microsoft

descriptions of findings

I.B.M

Durh

Complex problem resolution Customer Satisfaction

Nort

Delinquency

Management Specialist

Analytical Reporting

Review and Analysis of

loan disbursement request

Handled payments for

ACCOMPLISHMENTS

hazard insurance,

premiums, and property

taxes in various

Data Verification States

Checked figures, postings and documents for correct entry, mathematical accuracy ENT

regions CAR

Faye

Nort

Car Preparation

A ssociate

simultaneously

Preparing cars for rental

services

PROFESSIONAL EXPERIENCE

Transporting clients to

VERIZON BUSINESS (NATIONAL FIBER SECURITY)

and from the office

Cary, North Carolina

Fiber Security Locater

Serving as a customer service representative/administrative assistant when needed

FAYETTEVILLE PUBLISHING COMPANY

Fayetteville, North Carolina

Circulation/Retention Associate

to work within

Computed, recorded, and proofread data, records and reports.

Managed subscription accounts and renewals

Suite

Involved heavily in payment processing

Reviewed and resolved customer concerns and complaints proper coding.

0 7/2012 t o 0 5/2014

02/2012 t o 0 5/2012

within the United

0 5/2007 t o 1 2/2011

0 4/2009 t o 0 7/2011

EDUCATION

BUSINESS ADMINISTRATION WITH A CONCENTRATION IN INFORMATION SYSTEMS

Fayetteville State University, Fayetteville, North Carolina, US

2006-2009

ADDITONAL PROFESSIONAL SKILLS

Effective communication with internal and external customers

Effective time and resource management

Sound problem- solving and decision making skills

Able to work individually or within a team. Strives to build and promote teamwork

Contact this candidate