Customer Service Administrative Assistant
Resume:
Donya Smith
************@*******.***
Qualification Summary
More than 10 years as an administrative support professional. Worked in fast paced
environments demanding strong organizational, technical, and interpersonal skills.
Detailed oriented and resourceful in completing projects; able to multitask
effectively.
Express Personnel, Valparaiso, IN 46368 9/2013 - 03/2014
Resource Specialist
Provide premier customer service to all internal and external customers with a warm
and positive tone. Maintain strict confidentiality at all times when handling
sensitive information. Service customers with basic computer assistance or other
forms of technology. Identifies and refers appropriate customers to Career Advisers
for intensive services. Ensure speed of service is fast with little or no wait
times. Always promote Work One products and resources to customers. Provide
computer support and assistance to teammates without being prompted.
American Quality Schools Chicago, IL 60607 9/2012 - 09/2013
Substitute Teacher for Thea Bowman School and Lead College Preparatory School
Taught fifth, seventh and eighth grade students in Gary, IN.
Manpower Services in Highland Indiana 5/2009 - 3/2011
General Office Clerk for Family Social Services Administration
Performed various office duties as a front desk receptionist, answered and research
client questions and assisted case managers, maintained strict confidential
information. Organized and maintained file records of approximately 2000 client
cases.
Kelly Services in Crown Point Indiana 5/2008 - 12/2008
Assistant Salary Recruiter for BP Whiting Refinery
Worked with the Salaried Recruiting Manager. Provided recruiting services for
approximately 50 managers and supervisors. Conducted phone interviews and
established many travel arrangements for candidates throughout the United States as
well as internationally. Prepared interview packets for interviewers. Recorded
data in excel for monthly reports. Coordinate and reserved conference rooms for
each interview session. Escorted candidates to their interview. Made arrangements
for orientation sessions.
Tri-City Community Mental Health Center 5/2005 - 1/2008
Administrative Assistant II
Assisted the Clinical Director and each level manager with travel arrangements,
coordinated and reserved conference rooms for scheduled monthly meetings, answered
departmental questions, created correspondence, spreadsheets and graphs for various
presentations.
Express Personnel Services in Valparaiso, IN 5/2003 - 12/2004
Human Resource Assistant for the United Water Services (Gary Sanitary District)
Provided support to the Human Resource and Payroll Departments. Prepared
orientation packages for new employees. Verified I-9 documents. Sent job
announcements through company websites. Closed out files when workers retired,
resigned or transferred. Kept track of job vacancies. Retained employee census
reports. Entered approved time sheet data into the People Soft system. Prepared
paychecks for timely distribution. Mailed W-2 statements each year and traveled
frequently to training sessions.
La'Rabida Children's Hospital in Chicago, IL 3/1989 - 3/2003
Executive Administrative Assistant
Supported the Director of Facilities Management and four leveled managers with the
daily operations of the department. Maintained construction project files and
reports. Made travel arrangements for departmental meetings and retreats. Ordered
department office supplies. Monitored receipts and invoices for prompt payment.
Recorded and transcribed all monthly meetings. Prepared presentation materials for
meetings.
Key Points: Excellent customer service oriented, strong organizational skills,
self-starter
Education: Bachelor of Science from Indiana University Northwest Campus
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