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Customer Service Quality Assurance

Location:
Berkeley, CA
Posted:
August 25, 2014

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Resume:

TRANG DINH

***** ******* *****, *******, ** *****

Email: *********@*****.***

Phone: (510) 857- 6020

Dear Hiring Manager or Hiring Supervisor,

I seeking a challenging positions as an Electronic test Technician,

Computer repair Technician, Data Recover, Tune Up Computers, Cell phones

repair, Tablets repair, PC board repair, Quality Assurance Inspector, SMT

PC board or any other related position. I have accumulated several years of

electronics.

Some of my accomplishments include:

Experience in PC boards, Repair/Refurbish computer and other electronic

products for resale. Install Operating Systems, Firmware & Essential

Software. Of Windows XP, Vista, 7 &8 Systems Diagnostic testing of hardware

& Software to resolve performance issues. Installed and replaced damaged or

defective hardware such as main boards, LCD's, and other internal parts.

Soldering of broken traces, chips and power connection. On some unit we

repair to components level.

Troubleshoot and repair PC boards by use hand tools, soldering and rework..

Set up and operate electrical test equipment, check parts under Microscope,

Capable of learning and applying new concept quick and easily.

My education includes an Associate in Applied Science degree, awarded in

1997.

CompTIA A+ Certificate, 2002 for Hardware and Software Computer.

Dell and Toshiba Certificate.

I am open to any related position that is available in your organization.

I hope to hear from you soon. Thank you.

Sincerely,

Trang Dinh

TRANG DINH

34496 Salinas Place, Fremont, CA 94555

Email: *********@*****.***

Phone: 510-***-****

Seeking a challenging positions and careers advancement as an Electronic

Technician, Computer repairs Technician, Cell phone and Table repair,

Quality Assurance Inspector, SMT PC board or any other related position.

TECHNICAL SKILLS:

Educated and experienced in the installation of core computer

components, peripherals and repair PC board

Experienced working in production test environment and the ability to

understand the function and operate electrical test equipment, read

schematics and analyze simple circuitry.

Microsoft Office, Virus remove, Tune up, Data backup, Window XP, Window 7

and electronics work Bench.

Familiar with Oscilloscope, Function Generators and Ohm meter.

Capable of learning and applying new concepts quick and easily.

Effective team player and adapt easily to change.

EDUCATION:

Heald College, School of Technology (Hayward, CA)

Associate in Applied Science Degree in Electronics Technology Awarded 1997.

CompTIA A+ Certified Computer Specialist ID#219392

Dell and Toshiba Certificate.

EMPLOYMENT EXPERIENCE:

May 2013- Present: Clickaway, Campbell, CA

Position: Computer repair, Cell phone and Tablet repair, Customer service

repair.

Repair laptop, desk top, Cell phones, Tablet, Camera, Repair PC board,

Software issue, Data recovers, Backup Data, Tune up Computer, Malware/

Virus removal...

April 2003- May 2013: Fry's Electronics, San Jose, CA

Position: Computer repair/ Electronic Technician, Service Repair

Department.

Repair/Refurbish computer and other electronic products for resale. Install

Operating Systems, Firmware & Essential Software. Diagnostic testing of

hardware & Software to resolve performance issues. Installed and replaced

damaged or defective hardware such as main boards, LCD's, and other

internal parts. Soldering of broken traces, chips and power connection. On

some unit we repair to components level.

May 1998 -April 2003: Sony Service Center, Fremont, CA

Position: Computer repair Technician and Repair PC board. Service repair

Department.

Diagnoses mechanical, hardware, software and systems failures, using

established.

Diagnoses and repair all model Sony Laptops, hardware/OS diagnoses, repair

Play Station game consoles. Maintain and troubleshoot down to component

level.

August 1996-May 1998: Topaz, San Jose, CA

Position:

SMT PC board Inspector, QA Inspector, and Product Department.

Checked First Article on PC Board, Components Identification Resistor,

Capacitor, Semiconductor. Soldering and rework on feed through hole or SMT

PC board. .



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