Customer Service Human Resources

HAJA F. JABBIE

** ******* ******, ******, ** **810 . 732-***-**** . ********@***.***

A dedicated and innovative Human Resources Executive with over 11 years of

comprehensive experience including recruitment and retention, conflict

resolution, labor relations, and benefits administration. Proven experience

collaborating with senior management to conduct Human Resources strategic

planning in order to support and further organizational goals. Excel in

providing solutions in today's business challenges of attaining revenue

goals, controlling expenses, satisfying customers, and achieving business

and profitability objectives. Capable of transitioning underperforming and

low morale organizations into highly effective ones.

KEY SKILLS

? Performance Management ? HR Policies &

Procedures

? Strategic Planning/Implementation ? Confidential

Recordkeeping

? Team/Morale Building ? Disciplinary

Procedures

? Employee Counseling ? Training/Employee

Development

? EEO Compliance ? Employee Safety

? HRIS Technology ? Program & Event

Management

? State Survey Compliance/Joint Commission ? Organizational

Development

PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS

LIVENGRIN FOUNDATION, INC. BENSALEM, PA 2011 -

Present

'The Foundation for Addiction Recovery' - Detox, Inpatient, Outpatient,

Specialty Programs

Vice President of Human Resources. Transformed HR from administrative role

to strategic business partner, including working with senior management to

drive key business and implement performance initiatives. Conducted an

analysis of the HR organization and developed business plan to update

policies & procedures, programs, and processes. Directed human resources

functions, including recruiting, hiring practices, benefits and

compensation. Accountable for ensuring compliance with federal and state

laws. Investigate all sexual harassment and employee complaints for the

organization. Led transformation of the company culture and the

organization perception of a bureaucratic HR department.

. Successfully implemented a new hire policy and process to ensure

efficiency.

. Successfully redesigned the benefits plan to make it rich and cost

effective for the organization and employees.

. Enhanced the use of Paychex (Payroll & HRIS) to include pertinent

information.

. Successfully updated the OSHA process and forms to ensure the

organization is in compliance.

. Designed, developed and implemented a new orientation program.

. Improved the recruiting process and creatively reduced recruiting

expenses.

. Increased the employee participation in the 403b retirement plan by

50%.

. Established social and wellness committees to build employee morale

and health awareness.

. Created an employee recognition program known as 'caught in the act.'

. Updated the performance evaluation process and incorporated

employee/manager annual goals.

. Focused on improving customer service and created a 'customer service'

training module and presentation for all employees.

. Designed and conducted ongoing HR 'best practices' trainings for all

management staff.

. Conducted HR trainings for employees that included customer service,

and how to prepare and respond to your performance evaluation, etc.

. Assisted with staffing need assessment, leadership development and

strategic planning.

. Provided leadership in all aspects of staff performance, including

evaluations, discipline, and disputes.

. Analyzed employee compensation and developed competitive compensation

plan.

. As a member of Executive Staff, participate in and present to

Executive Committee and Board of Directors.

FRANCIS E. PARKER MEMORIAL HOME, INC., PISCATAWAY, NJ 1995-

2011

'The Gold Standard of Senior Care' - Nursing Homes, Assisted Living, Adult

Day Program

Human Resources Manager (2007 - 2011). 16 years of employment that entailed

of professional development and growth. Supervised staff of 2. Developed

hiring plans and conducted interview training plans to ensure compliance

with state and federal regulations. Managed all benefits administration and

employee safety program, and played an integral role in various leadership

committees.

. Ensured 100% compliance with all laws and regulatory mandates and

revised policies and procedures.

. Handled all staff recruitment/retention and conducted new hire

orientation.

. Maintained position as team leader for process improvement program and

made significant improvement in communication.

. Worked in conjunction with the Safety Chairperson to create a

"Violence in the Workplace Prevention" policy and training program.

. Maintained a less than 10% yearly turnover rate by developing a strong

and healthy work environment.

. Developed a performance review designed as a motivational and career

development tool.

. Improved accuracy and monitoring of all leaves of absence and ensured

all managers were in compliance with FMLA regulations.

. Created the Root Cause Analysis process for employee incidents to

identify the underlying cause of accidents and help develop methods to

prevent future incidents.

. Acknowledged by the Safety and Health Achievement Recognition Program

(SHARP), an OSHA program that recognizes employers who operate an

exemplary safety and health management system.

. Successfully managed the implementation of a newly-designed human

resource information system (ADP PayExpert and HRb).

Human Resources Assistant (2003 - 2007)

. Directed benefits administration, job-file management, recruiting and

exit interviews.

. Ensured OSHA compliance and maintained SHARP logs.

. Tracked applicants through the interviewing process, conducted

background checks and ensured accuracy of new hire forms.

. Filled 50 new positions at a newly-opened Assisted Living Center by

recruiting, interviewing, and providing hiring support to managers.

. Provided and developed internal and external educational training.

. Prepared, administered, and tracked all separation of employment and

distributed notification of COBRA and loss of dependent insurance

coverage.

. Initiated and won approval for the Social Activities Committee;

coordinated employee holiday party, including venue and menu

selection, gifts, and prizes for over 500 guests.

EDUCATION / PROFESSIONAL CERTIFICATIONS / AFFILIATIONS

-

University of Phoenix

Master of Management Degree, HR Management

Bachelor of Science Degree, Business Administration, (National Dean's List

and Cum Laude)

Society of Human Resource Management (SHRM); Human Resources Management

Association of Princeton

Certified Eden Associate

Computer Skills

MS Office; ADP (HRB & PayExpert), ReportSmith, HR Profile, Paychex (HR

Online)

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