Customer Service Human Resources

LaVonne Russell

**** ** ********* **

Ankeny, IA 50023

515-***-**** (cell)

*********@***********.***

Key Qualities:

Exercise superior planning and organization skills

Demonstrate effective time management skills

Ability to make independent and effective decisions

Customer service focused

Career Experience:

ELECTROLUX HOME PRODUCTS Webster City, IA October 1985 -

January, 2014

Employee Relations & Development Manager March, 2007 -

January, 2014

. Provide support on closure of Technology Center, providing

WARN Act (Worker Adjustment and Retraining Notification),

severance letters and assistance with benefits and support

for all employees losing their employment

. Assisted with closure of Manufacturing Facility including

Effects Bargaining with the Bargaining Unit and complied

with WARN Act (Worker Adjustment and Retraining

Notification)

. Currently support employees at R&D Technology Center

providing HR Support for all aspects of HR including

benefits and payroll

. Directed activities related to Bargaining Unit function at

Manufacturing facility which included 800 -1200 hourly

bargaining employees

. Directed employee disciplinary issues & investigations

including disciplinary actions, suspensions and

terminations

. Supported Supervisors regarding Working Agreement

interpretation

. Successfully reduced the total grievances year over year

. Directed Supervisors in processing of grievances at 1st &

2nd step level

. Process grievances at 3rd step level including meetings

with Bargaining Unit Committee to settle before arbitration

level

. Participate in arbitrations, gather evidence, testify as

needed

. Maintained drug free workplace policy including

investigations, EAP direction, Supervisor training, and

disciplinary action as applicable

. Responsible for all confidential personnel information

. Responsible for benefit administration

. Responsible for salaried orientation

. Provide leadership to two (2) HR Generalists and Payroll

Clerk

. Directly supervised FMLA/Short Term Disability Specialist

. Maintain EEO reporting

. Completed process for the Iowa Work Share Program to

provide unemployment to hourly workers and worked in

conjunction with the State of Iowa

. Member of Corporate HR Transformation Team changing HRIS

systems for all Electrolux locations locally & abroad

. Participated in hourly hiring and orientation

. I9 and E Verify experience

Benefits Administrator July, 2003 to March, 2007

. Responsible for benefit information for salaried and hourly

employees

. Responsible for medical/dental/RX claims issues

. Administer all medical administration fees, safety glass

fees, AFLAC, safety shoes, etc.

. Responsible for COBRA insurance

. Coordinate benefit & 401K meetings

. Maintain manpower numbers

. Update all confidential information

. Participated in hourly and salaried hiring

. Organized and managed yearly enrollment meetings

. Supported HR Generalists with FMLA, job bidding, payroll,

hiring and assistance with Working Agreement as needed

Human Resource Administrator January, 2003 to July, 2003

. Tracked attendance including disciplines per the attendance

policy

. Responsible for paying invoices within Human Resources

. Directed administration of FMLA & Short Term Disability

for all employees

. Responsible for hourly hiring including orientation

. Responsible for Job bidding process including timely

movement

. Directed all unemployment hearings including background

information

Product Planner May, 1997 to January, 2003

. Schedule production line for two (2) shift operation

. Deployment of product to distribution centers

. Supported new model development

. Work with District Manager on obsolete & close out models

Materials Coordinator August, 1992 to May, 1997

. Responsible for component part ordering within US and

overseas

. Responsible for updating item master

. Evaluated lead times of suppliers

. Ensured on time delivery and quality of component parts

. Supported Engineering on new & old part conversions

. Developed new coordinating tool to go from manual to

automatic

Plastics Coordinator April, 1990 to August,

1992

. Scheduled plastic production components

. Responsible for scheduling, buying and expediting raw

plastics

. Calculated manpower

. Tracked production each day

. Prepared yearly budget

Clerk/Senior Clerk October, 1985 to April, 1990

. Provided general clerical duties for 26 salaried employees

. Prepared yearly budget for 4 departments

. Calculated reject percentages each week including charting

. Tracked production, rejects and tool crib usage

Education:

Iowa Central Community College

Webster City, IA

. Elective classes

Continuing Education:

National Career Readiness Certifcate #PF6JGXN1C86S

Professional Human Resources

Human Resources and the Law

Dr. Demings Theory of Management

Computer Skills:

. JD Edwards

. Excel

. Word

. Kronos

. Power Point

. Software 2000

References:

. Available upon request

Contact this candidate