Training System Administrator

Paul David Chinn

***********@*****.*** 972-***-****

LinkedIn profile - http://www.linkedin.com/in/pchinn777

Summary:

Proven organizational and project management skills combined with attention

to detail and the technical expertise to successfully complete projects on

time. Excellent written and verbal communication skills, able to write to

many audiences delivering documentation, training, and root cause analysis.

Thrive on challenges with an exceptional ability to grow and absorb

knowledge. Able to build strong relationships with supporting teams and end

users creating a well planned support strategy resulting in high

productivity and minimal down time.

Accomplishments:

. Represented 24x7 monitoring in a several-months-long IDS/IDP

globalization project which involved the discussion, rewriting, and

organization of documents intended to ensure consistent delivery of

EDS's GIDS/IPS capability.

. Assisted in the creation and/or maintenance of internal group-specific

web-based knowledge bases for three different accounts at EDS

. Managed a project to replace thousands of expired RSA tokens for EDS

company-wide

. Assisted in the testing and documentation of the encryption software

Pointsec for GMAC Financial Services

. Assisted in the creation of a CD tutorial for the EDS Parts Imager

software

Technical Skills:

. System Administrator Experience

. Installation and troubleshooting of various network environments

such as Novell Netware, VPN, TCP/IP

. Active Directory - Administer Organizational Unit including:

user accounts, computer accounts, security groups, network

resources, and group policies.

. Prepare and deploy laptops / desktops with appropriate builds

(all Windows OS)

. Installation and troubleshooting of Windows based PCs

. Some Unix experience, primarily with navigating servers and

running scripts to merge report data

. Install and configure AS/400 emulation from PCs (using Rumba

primarily).

. Extensive installation and trouble-shooting of various software

applications such as MS Office, Lotus Notes, Procomm Plus, IBM

Client Access, IBM Personal Communications, Norton Anti-Virus,

McAfee Security Center, Partition Magic

. Remote support using Remote Desktop, Bomgar, and VM Ware

. Extensive installation and trouble-shooting of various hardware

devices such as desktops, laptops, printers, scanners, tape

drives, wireless routers, LAN cards, hard drives, CD/DVD drives

. Web Design Experience

. Microsoft Frontpage (all versions up through 2003)

. Dreamweaver

. Wordpress

. Some CSS design

. Technical Customer Help Desk Experience

. Technical Writing Experience

. Create and maintain web-based knowledge bases (MS Office, HTML,

Wiki)

. Create user manuals, program documentation, training manuals,

and operational procedures using primarily Microsoft Office.

. Technical Training Experience

. Training employees in the use of Windows, administration of

security accounts, MS Word, and intrusion detection

. Productivity Experience

. Document creation/maintenance with MS Office (Mac and Windows) and

iWork

. Document sharing with various software (PC and mobile) including

Dropbox, Copy, and Box

. Video production

. Compile and produce promotional videos with Windows Movie Maker,

iMovie, and Final Cut Pro X

. Data Recovery

. Familiarity with using hard drive enclosures for DR

. Familiarity with DR software (Dr. Fone - iPhone, Recuva for

Windows and MacOS

. Familiarity with using Acronis for backup, disk imaging, and

data recovery

. Ability to circumvent password on a Windows computer (for

verified owners)

. Writer/editor

. Wrote film and DVD reviews for Relevant Magazine (print and

online) in 2000

. Senior editor for film review site We Hate Hollywood (which is

now offline) in 2007

. Edited two books (one in progress)

. Currently working on my own novel and one short story

Work Experience:

Self-employed: July 2013 - present: Multimedia Freelancer

o Freelance writing (currently editing a music history book)

o Produced and edited video book promos for Cool River Pub

Apple, Inc.: September 2012 - July 2013: AppleCare Advisor

o Provided Level 1 technical phone support for all iOS devices

(iPhone, iPad, iPod). This involved resolving issues in a

timely manner and escalating issues to Level 2 when appropriate.

Affiliated Computer Services, Inc.: April 2010 - July 2011: Network

Security Analyst

o Monitored IDS traffic on Snort (RSA enVision and Event Explorer)

and McAfee (Intrushield) devices for 80+ large enterprise

clients

o Created cases in Remedy and Service Center for high alerts that

require investigations or filters

o Helped develop program documentation and operational procedures.

Hewlett Packard/ Electronic Data Systems: Nov. 1997- April 2010

. 4/09 to 4/10: Technology Consultant

o Created program documentation and operational procedures for

VeriSign processes

o Supported the Symantec Endpoint Protection business by analyzing

daily Infected Machine reports and creating tickets for 1st

level help desks to take action on

. 3/05 to 4/09: Network Security Analyst

o Provided first level support for incident calls and e-mails and

gathered information to provide to the CIRT on call for further

investigation.

o Was the implementation coordinator for new IDS clients

o Helped develop user manuals, program documentation, training

manuals, and operational procedures.

. 6/01 to 3/05: Network Security Analyst

o Provided ticket-based (Remedy and Vantive) account

administration (Active Directory and Lotus Notes R6) and

enforcement of GM IS&S security policies for the GMAC customer.

o Helped develop user manuals, program documentation, training

manuals, and operational procedures.

o Was training coordinator for all new employees

. 11/97 to 6/01: Help Desk Coordinator

o With the GM Access team, I provided telephone based customer

support for various General Motors dealerships using various GM

proprietary software. Also helped setup and troubleshoot their

in-house networks using Windows95/98/NT/2000.

o Volunteered as web administrator of our intranet site.

o With the Parts Imager team, I also provided telephone based

customer support this time for the parts departments of GM and

Saturn dealerships utilizing our Parts Imager and Parts Imager 2

software.

o Responsible for training new team members and

developing/maintaining our process documentation and operational

procedures

o Assisted in creating a tutorial CD that was distributed to all

of our customers.

. Various Technical Support/ PC Training Positions- 7/90 to 11/97:

o Performed in-house and off-site computer hardware repairs.

(Vanstar)

o Provided in home Windows 95 training for Circuit City computer

customers. (Circuit City)

o Maintained department property records. (The MITRE Corporation)

o Performed PC repairs and upgrades as well as network

troubleshooting. (The MITRE Corporation)

o Assisted system administrator with network outages, backups,

etc. (The MITRE Corporation)

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