Engineer Support

Obinna O. Small

** ***** *** ***. **** Rockville Centre, NY 11570 - (718) 812- 0345

********@*****.***

PROFESSIONAL EXPERIENCE:

Taylor, New York, NY

**/** - *******

IT Systems Engineer(Contract)

. Provide support to end users relating to hardware and software,

computer applications, LAN components and peripherals

. Provide executive level support for senior partners and managers.

. Carry out on-site analysis, identification, and resolution of

difficult desktop problems for end users

. Supervise complaint ticketing system and follow timely resolution of

all work orders

. Install, organize, test, maintain, check and troubleshoot end user

workstations and interrelated hardware and software

. Recommend and apply solutions, including on-site repair for remote

users

. Provide second level support for Windows 7, OSX 10 .6 and Microsoft

Office 2010 and Outlook 365

. Creating accounts and assigning permissions to users in Active

Directory

. Point person for current and new contracts for venders

. Create documentation for new procedures and guidelines

. Supporting a blended PC and MAC environment

. Provide remote support on Mac and support for IOS devices

. VOIP and Video Conference support

. Mobile Iron (IOS) and Blackberry the BES administrator.

. Troubleshoot, configured, and installed Desktop PCs, Laptops, Port

. Replications, Peripherals Monitors, Printers and Imaging

EverBank, Islandia, NY

07/13 - 09/13

IT Systems Engineer

. Provided the bank with technical support by phone and remotely through

Go to My PC and remote desktop.

. Worked closely with the corporate director and the managers for each

department.

. Provided second level support for users on site

. Provided PC images, updates and I am the BES administrator (BES

Servers)

. Mobile Iron (IOS) - configure new users & maintain E-mail and Android

support.

. Troubleshot, configured, and installed Desktop PCs, Laptops, Port

. Replications, Peripherals Monitors, Printers and Imaging DB

administrator

. Administrator for WorkShare, Active Directory

. Provided second level support for Windows 7, OSX 10 .6 and Microsoft

Word 2010 and Excel 2010

Paul Hastings, New York, NY 05/11-

04/13

Desktop Support

. Provided the practice with technical support by phone and remotely

through VLC and remote desktop.

. Provide executive level support for senior partners and assistants

. Provided second level support for users on site and abroad.

. Provided support on Mac and remote support for IOS devices

. Point person for current and new contracts for venders

. Preformed forensics for users devices.

. Tested Mobile Iron (IOS)

. Supported the Good App (Android & IOS) configure users.

. Created documentation for new procedures and guidelines

. VOIP and Video Conference support

. Provided PC images, updates and I am the BES administrator (BES

Servers)

. Headed up the migration from Windows XP to Windows 7 for my office.

. Troubleshot, configured, and installed Desktop PCs, Laptops, Port

. Replications, Peripherals Monitors, Printers and Imaging

. Administrator for Interwoven's Worksite, WorkShare, Active Directory,

Filesite and Desksite,.

. Provided support for user support for users on iPad, iPhones and

android devices.

. Provided second level support for Windows 7, OSX 10 .6 and Microsoft

Word 2010 and Excel 2010

. Managed and setup conference rooms for videoconferences and

presentations.

Lieff, Cabraser, Heimann & Bernstein, New York, NY

03/10 - 04/11

Senior Helpdesk/Desktop Support (Contract)

. Managed incoming helpdesk calls for the Practice.

. Provide executive level support for equity partners and senior

partners

. Handled user requests via remote connection and personal trouble-

shooting

. Preformed all forensics on the systems and terminals

. VOIP and Video Conference support

. Administrator for all backups for the New York office

. Elite/Timekeeper Setup

. Avaya Phone Setup

. BES administrator

. Point person for current and new contracts for venders

. Administrator for Interwoven's Worksite, Filesite and Desksite.

. Administrator for Active Directory, Exchange Setup

. Managed driver installs, updates, IP & software configurations.

. PC images, Ghost, updates, virus and firewall updates, Profile

Settings, Migrations, and recommendations.

Curtis, Mallet- Prevost, Colt & Mosle, LLP, New York, NY

08/08 - 02/09

Helpdesk/Desktop Support Level 3 (Contract)

. Managed incoming helpdesk calls for 1000-2500+ users. Handled user

requests via remote connection and personal trouble-shooting. Used

the ticketing system Track It I created detailed, organized and highly

descriptive documentation of each issue including troubleshooting

steps, screenshots, file examples and Urls.

. Administrator for Interwoven's Worksite as its DMS--Document

Management System for document management

. Troubleshot, configured, and installed Desktop PC's, Laptops, Port

Replications, Docking stations, Peripherals Monitors, Phones,

Printers, Imaging, Scanning, and Custom Workstations. Managed driver

installs, updates, IP & software configurations. Maintained IT

hardware.

. PC images, Ghost, updates, virus and firewall updates, Profile

Settings, Migrations, and recommendations.

. Managed and maintained Polycom Video Conferencing, teleconferencing,

projector, laptop and training room needs setups and scheduling.

Young & Rubicam, New York, NY. 08/04 -

07/08

Help Desk Level 1 Engineer

. Primary task was to take calls and provided technical help desk

support to several 100 users world wide

. Supported 12 different companies that within each there are 1000 of

users work onsite and\or remotely.

. Performed computer software installations/upgrades remotely using VNC

and remote desktop.

. Provided customer support to clients via telephone and email.

. Provided client support with Black Berries, Lotus Notes and all other

handheld devices

. Provided client support for Windows Xp, Microsoft Office Suite and Mac

OSX.

. Connected to the user Macs through VNC and their IP address.

. Used Active Directory to maintain the users network accounts.

. Provided client support for Peoplesoft, Excel, PowerPoint, Works and

Adobe Acrobat Distiller.

. Documented all issues and follow-up information.

. Took installation and support calls from technicians related to new

installation support, service call.

. Received calls from customers relating, website questions, service

call support, and installation and help desk ticket status.

Specialized Skills:

. Experienced in Web page development and reconstruction.

. A+ Certification, Network +, MCSE, CCNA in progress, ACE 5.1, Active

Directory, Adobe Acrobat Distiller, Avaya, Mac & Pc, BASIC, Black

Berry Enterprise Server, C++, Citrix, COBOL, Dream Weaver, DTS, EMR,

Ghost, Imanage, IQ Mark, Filesite, Inter Action, Lotus Notes, Meeting

Place, Microsoft SQL Server, Peoplesoft, Photoshop Illustrator, Mac

OS, Windows Xp and Vista, Office 03and 07, Project, Works, UNIX,

Coral, WordPerfect, Visual Basic, HTML.

7, Project, Works, UNIX, Coral, WordPerfect, Visual Basic, HTML.

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