Customer Service High School

Brenda Sanchez

***** ******* ****, **** **, ***49

*************@*****.***

Phone:713-***-****

Professional Summary

Dedicated server with 13 years of experience combining management and customer service

expertise in Red Lobster and Farmers Insurance call centers.

Skills

Customer and Personal Service Administration and Management

Active Listening Service Orientation

Multitask

Experience

Server Shift Leader Jun

2008 Sep 2013

Red Lobster

Katy, Tx

•Plan and establish work schedules, assignments, and production sequences to meet

production goals.

•Resolve worker problems and complaints.

•Monitor food distribution, ensuring that meals are delivered to the correct recipients.

Receptionist Feb

2007 Apr 2008

Farmers Insurance

Houston, Tx

•Operate telephone switchboard to answer, screen, or forward calls, providing

information,takin messages, or scheduling appointments.

•Receive payment and record receipts for services.

•Calculate and quote rates for tours,stocks, insurance policies, or other products or

services.

Server Aug

2003 Oct 2006

Los Cucos Mexican Restaurant

Houston, Tx

•Take food orders and relay orders to kitchens or serving counters so they can be

filled.

•Total checks, present them to customers, and accept payment for services.

Education

Cypress Springs High School

Skills

Bilingual:English/Spanish

Team player with excellent communication skills, reliable, flexible and hard working.

Service Orientation

Administration and Management

Contact this candidate