Sales Customer Service

Amit Chopra

S U M M A R Y

. Senior SAP Analyst with specialization in Design, Configuration,

Integration, Testing and Support of SAP System and architecture

. Nine Plus years of experience in SAP in the area of Sales and

Distribution, Order to Cash, Logistics Execution, Service Management,

PM, Materials Management Modules and integration with Inventory

Management, Production Planning, Customer Service, Global Trade

System, Portal, BI, CRM, XI and FI/CO

. Proven analytical skills in designing integrated solutions

comprising various manufacturing models(Discrete and Process

Manufacturing) with primary focus in SD and MM functions and

Cross Functional knowledge

. Experience in Three full life cycle ERP projects, Upgrade and

Migration projects, Production Support, Global Implementation

. Expertise in Business processes and building Interfaces between SAP

and Non SAP applications

. Experience in Order to Cash and design and implementation of Business

process involving Intercompany, Third Party, Consignment, Sub

Contracting scenarios

. Experience in Depot Repair, Service Contracts with Periodic Billing,

and Service with fixed Price Billing, Equipment Master, Serial

Numbers, Install Base

. Experience in Procure to Pay Process including STO, Material Master,

Vendor Master, Purchase Requisitions, Purchase Orders, Vendor

Evaluation, Inventory Management

. Experience in design and configuration of Pricing, Promotions,

Condition Technique, Contracts, Scheduling Agreement, Billing, Revenue

Recognition, Rebates, Sales Deals, Promotions, Credit Management,

Account Determination, ATP, Product Allocation, Customer Master, and

Customer Hierarchy Resource Related Billing

. Worked on Make to Order (MTO) and Make to Stock (MTS) business

processes as well as Repetitive Manufacturing

. Basic ABAP Debugging skills to find the user exit and debug custom

code, SQVI/Query

. Delivery & Shipment Processing, Direct Store Delivery, Shipment type,

Route Determination, Shipment Cost Document, Batch Determination,

Serialization, Output Types, Interfaces,BAPI, IDOCS,EDI 850 etc

. Experience in Designing Variant Configuration solution in Make to

order scenarios with complex product structure

. Experience in Variant Configuration Class, Characteristics,

Dependencies, Configuration Profile, Variant Pricing, KMAT Materials,

BOM, Routing

. Experience in building interfaces from Sap to SFDC to transfer master

data and transaction data

. Experience in ASAP Methodology Blueprinting, Realization

(Configuration/Unit testing), Regression Testing, Integration Testing,

User Acceptance Testing, Training, Cutover, and Go-Live

. Gap analysis and resolution to meet business requirements

. Developed Functional Specification for Reports, Smart Forms,

Interfaces, Enhancements, Conversions objects and Interaction with

ABAP programmers to ensure delivery on time

. Experience in Data Conversion Process and also Extraction,

Transformation and Upload

. Knowledge of CRM Middleware, CRM Sales & Marketing, WEB User Interface

. Expertise on Production support, resolving issues confirming the

Customer Satisfaction as well as Excellent communication skills,

Project Management skills, Configuration, IMG

. Expertise on Change Request Procedures, Expertise on Post

Implementation support for QTC & OTC (SD) process

. Worked on SAP Version's: E.C.C 6.0, 5.0, 4.6 C, 4.5, 4.0B, CRM 5.0

Professional Experience and Industrial Knowledge

. Industrial Experience - Software, Pharmaceutical, Healthcare/Medical,

Chemical, Consumer Business, High Tech Manufacturing, Service

Industry, Oil and Gas

T E C H N I C A L S K I L L S

System Experience

Software / Products

. SAP R/3 (Releases 4.0B, 4.5, 4.6 C,4.7, 5.0), ECC 6.0, GTS, Portal,

EHP4, GTS, ABAP, SQL, C, C++, Web Methods, XI, ONE PI, INFORMATICA,

LSMW, SQL

Hardware / Operating Systems

. Windows 95/98/NT/2000/XP

General Tools

. Solution Manager, Info Pak, Worksoft, Microsoft Word, Microsoft Excel,

Microsoft Project, Microsoft PowerPoint, Visio, Ticket/Incident

Management Tools- Service Management7, Remedy etc

P R O J E C T E X P E R I E N C E

EMC RSA, Bedford, MA

August 2012- Current

Senior SAP SD Consultant

. Design and Implementation of Quote to Cash Processes, Third Party,

Make To Order, Credit Management, Install Base Orders

. Worked on Consignment, Credit Processing, Billing Plans and Account

determination and Tax determination, Route Determination

. Worked on Inventory Management and movement types and developed

functional specifications for various Inventory reports to provide

data to Application through Interfaces

. Business Requirement gathering, analyze the AS-Is process and define

To-Be process, and GAP assessment

. Worked on Variant Configuration set up, Characteristics and Dependency

creation, Configuration Profile, Variant Pricing, PFunctions

. Analyze Product structure to upload Characteristics, Classes,

Dependencies, Bill Of Materials and Configure to Order Process

. ALE of VC master data from development to test and production systems.

Troubleshooting IDOCS, Provided mapping necessary for Variant

Configuration Upload into SAP via custom interfaces

. Worked on building interfaces from SAP to SFDC to transfer Contracts,

Site id, Customers, serial numbers

. Worked on Technical Specifications related to Reports, Interfaces,

User Exits, Smart forms

. Worked on Condition technique, Configuration of Pricing Procedures,

Rebates, Account Determination, Invoices, Tax Determination, Customer

Hierarchy, Tax Determination

. Worked on Material Master, BOMS, Equipment Master, Serial numbers,

Purchasing Info Record, Source List and Purchase requisition

. Streamlined Interfaces from SAP to Software Licensing Application for

Software and Appliance products

. Worked on Contracts, Bill Of Materials, Install Base, Equipment

Master, Serialization, Revenue Recognition, Periodic Billing,

Milestone billing, Credit Management, EDI 850,810 and IDOCs

. Worked on SD, MM and PP integration and Transfer of Requirements,

Planning, ATP, Product allocation

. Created Test Scripts, Test Plans and performed Unit Tests, Integration

Test and User Acceptance tests

IBM, Raleigh, NC

Apr 2012- July 2012

Senior SAP SD Consultant Analyst

. Collection of the requirements, creation of blue print, functional

design documents

. Worked on Variant configuration, Dependency, Class, Characteristics

and Configuration profile

. Configured credit memo requests, credit memos, debit memo requests,

debit memos to handle the complaints of the customer regarding the

core charges

. Configuration of material master, customer master, sales organization

structure

. Conducted Regular Meetings with Accounts, Logistics and other legal

departments to design the layout of the smart forms for various

Documentations Like, Order acknowledgements, Delivery notes, and

Customs invoices, Invoices, Packing and Picking Lists etc.

. Configuration of EDI/ALE, IDOC, Partner Profile to receive and

transfer the sales orders

. Created VOFM pricing requirements, Pricing formulas and output control

requirements

. Creating Test scripts, End user training and Business Process

Procedure documentation

Novartis, Cambridge, MA

Sep 2011-Mar 2012

Senior SAP Analyst (SD)

. Worked on Production support issues related to Pricing, Promotions,

Billing, Rebates, Order to Cash, Shipping, Transfer Orders, Batch

Management, Customer Master and provide solution to business

requirements and also on configuration

. Worked on Third Party Order Processing, Chargeback, Export Sale, ATP,

Requirement Class, Strategy Groups, Back Order, Production Planning,

Customer Hierarchy

. Implementation of Enhancement Pack4 with new functionality and new

features for Subcontracting, STO, Returns Management Scenarios,

Shipping interfaces

. Worked with development team to build interfaces between SAP and SFDC

and resolved day to day production issue

. Worked on Data migration Process including Extraction, Transformation

and Upload and also on Data verification

. Worked on integration of R/3 and GTS to resolve the day to day issues

and master data flow

. Designed and implemented Batch Management and configured cross

application component for maintaining batch characteristics and

automatic batch determination

. Testing of Applications linked to SAP as EAI and FTP server as well as

various issues on IDOCS mapping

. Resolving day to day issues of users and conducted training workshops

Philips, Andover, MA

July 2010-Aug 2011

Senior SAP Analyst (SD/SM)

. Worked Delivery, Shipment Processing for Logistics Scenarios, Transfer

Orders, Handling Units, Batch Management and Inventory Management

. Worked on Variant Configuration model for BOMs with KMAT Material type

which included creation of Class, Characteristics, Configuration

Profile, Dependency, Selection Conditions, Procedures

. Worked on the Scheduling Agreement and Transactions for Domestic and

International Business and Revenue Recognition Process

. Maintenance calls and Service calls were customized via SAP

Notification configurations

. Equipment, Maintenance orders, Service work orders were designed using

SAP plant maintenance and Service Order processing functionality

. Worked on Process flow design for Consignment for Repair items and

Loaner Products

. Worked on Price Distribution from SAP to Non SAP application through

IDOCS, Change pointers, and ABAP PROXY interfaces through Web Service

. Managed Valuation Class Change for Materials at the month end close

periods

. Worked on setting up Pricing, Order to Cash, Account Assignment,

Rebates, Billing and Production support of various issues

. Conducted and participated in the business requirements workshop

sessions and translated them to draft the Design document

. Worked on Vendor Master, Purchasing Info Record, GR/IR and Invoice

Verification

. Worked on CRM Sales order processing and Customer Data from R/3 to CRM

. Worked on Credit management, Credit Limit for Customers, Credit

Control area

. Worked on Custom Movement Types, Valuation and Account Assignment

configuration

. Worked on ERP System upgrade project and Support Pack implementation

. Developed scripts using Worksoft tool and conducted integration

testing of ERP System

Boston Scientific, Saint Paul, MN

Dec 2009-June 2010

SAP Analyst (SD/SM)

. Worked or Production Support issues, Analysis on the root Cause of the

Issue, Tracking and Resolving the issue and following up with Users

till the closure of the issues. Also Used Service Manager 7 Tool for

Issue tracking

. Worked on Variant Configuration Model for BOMS, Variant Tables,

Characteristics, Configuration Profile, Dependencies

. Workshops, Presentations and knowledge transfer to SAP Users on

various business process details and implications in SAP

. Developed Functional Specifications for Interfaces between Legacy

Warehouse Management System and SAP ERP for Delivery, GR/GI and

Inventory Movements

. Configured Shipping, Transportation, Route Determination, Transfer

Orders, Outbound Deliveries

. Worked on various issues for Master Data and Transaction data flow

between SAP and GTS system as well as License assignment in GTS

. Worked on Service Orders, Equipment Master, Service Notification,

Contracts, Periodic Billing

. Configured various Sales Documents types: Item Categories, Schedule

Line Categories, Delivery and Billing Documents also ABAP Debugging

for various Programs

. Worked on Account Determination and Revenue Recognition configuration

. Configured Pricing, Promotions and worked on Formulas and Requirement

type, implemented Customer Hierarchy, Product Hierarchy, BOM Pricing

solution

. Configured Output types for Print, Mail and Partner Profile Set up for

EDI/IDOCS

Celanese, Dallas, TX

July 2008 - Oct 2009

SAP SD Analyst

. Worked on SD Pricing to design Global solution to Business

requirements and implemented global pricing procedures

. Designed a Background Program Logic to facilitate automatic Delivery

Creation at regular intervals of time depending upon the shipping

point

. Configuration of Pricing Procedures for different document type and

customers, BOM Pricing and condition techniques to fulfill the

business requirements of Intermec Sales organizations

. Worked on Design of Variant Configuration including Class,

Characteristics, Configuration Profile, Dependencies

. Worked on MTO, Scheduling Agreement, Returns Order, Bought In, Cross

Company, and Free of Charge Scenarios to map the business requirement

to SAP functionality

. Configuration of Output types as Printout, Fax, EDI for Sales Order

and other documents by using condition techniques

. Worked on CRM Middleware and Master data transfer between R/3 to CRM

. Worked on Functional Specification for ABAP Reports for Open Orders

and Invoices

. Created account groups based on the type of control required, defined

usage of partner functions

. Functional Design for ETL tool INFORMATICA to Extract data from SAP

and Load into to other Applications

. Created Various Test Scripts to upload Master Data using ECATTS

ACH Foods, Memphis, TN

Jan 2007- June 2008

SAP SD Analyst

. Conduct presentations to validate business processes and Enterprise

Systems solutions with business users

. Gathering Business requirements and develop solution related to Credit

Management, Promotions, Customer Hierarchy

. Configuring output determination parameters for sales, shipping and

billing documents

. Write Specifications and co-ordinate with ABAP programmers in the

preparation of reports, layouts

. Worked on setting up EDI 850, 810 and 856 for new Trading partners and

also supporting EDI issues with existing Trading Partners and 3rd

Party Logistic Providers

. Worked on Pricing, Revenue Recognition Process and Billing Type

. Mapped the corporate entities into SAP organization structures in form

of plants, Sales organization, Distribution channel and division

. Created ECATTS to perform the String testing from end to end scenario

. Conducted workshops to provide end user training as well as created

documentation for User manual

Intermec, Everett, WA

Oct 2005- Dec 2006

SAP SD/SM Analyst

. Configuration of Output types as Printout, Fax, EDI for Sales Order

and other documents by using condition techniques

. Worked on Design of Variant Configuration including Class,

Characteristics, Configuration Profile, Dependencies

. Worked on Functional Specification for ABAP Reports for Open Orders

and Invoices

. Worked on MTO, Scheduling Agreement, Returns Order, Bought In, Cross

Company, and Free of Charge Scenarios to map the business requirement

to SAP functionality, Shipping interfaces with freight forwarders

. Worked on Service Scenarios, Depot Repair, Equipment Master,

Notifications, Service Billing, Install Base Management, Call Centre

. Leading the Development and implementation of Process improvements

related to Order to Cash Processes

. Streamlined Chargeback process and resolved system issues between SAP

and interfacing application posting chargeback in SAP

. Worked on Data migration Process including Extraction, Transformation

and Upload and also on Data verification

. Worked on CRM Middleware and Master data transfer between R/3 to CRM

. Created account groups based on the type of control required, defined

usage of partner functions

. Created Various Test Scripts to upload Master Data using ECATTS

Bharat Petroleum, India

June 2002- July 2003

SAP Analyst

. Played a key role in setting up data for Customer Master, Sales

Orders, Contracts and Pricing

. Worked on Organization structure and matched multiple plant sales

distribution process by combining shipping and delivery process

. Worked on Process flow Design related to Sales order, Outbound

Deliveries, Shipping and Billing documents

. Configuration Of Order types, Item Categories, Schedule line,

Condition types, Pricing Procedure

. Conducted Unit Test, System Integration test as well as provide

assistance for User acceptance test

. Worked on troubleshooting configuration errors and issues in Order to

Cash process

. Worked on Documentation and creating Business Process Procedures for

Order to Cash processes and its validation with Business Users

E D U C A T I O N

Masters in Industrial Engineering from University Of Texas, United States

(Aug 2003-Oct 2005)

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