Customer Service Manager
Resume:
Michael P. Christensen
********@*******.***
Objective: To obtain a position in a company that will challenge me
and enable me to excel and given the opportunity to advance.
Education:
Baker College of Muskegon 1995 - 2000
Bachelors in Business Management
Career Experience:
G&K Services June 2012- Present
Route Sales Representative February 2014 - Present
> Deliver products and up sell services to a designated customer base
> Renew existing customers
> Gave excellent customer service
Route Manager June 2012-February 2014
> In Charge of 5 Route Sales Representatives
> Monitored customer accounts and assured quality service
> Handled escalated service issues including and Contract Enforcement
> Recruited, trained, and supervised Route Sales Representatives
The Muskegon Chronicle 1997 -2012
District Manager (Full -time) 2000 - 2012
> Leader in getting new sales and continuously the top in retaining
customers
> Monitored customer accounts and assured quality service
> Manage over 100 carriers and travel district daily
> Responsible for all aspects of the district
> Recruit, train, and supervise carriers
> In charge of two part time District Managers
> Resolve customer complaints
District Manager (Part-time) 1999 - 2000
> Responded to customer complaints
> Verified new route growth
> Supervised a District Manager Assistant
> Assisted a District Manager
District Manager Assistant 1997 - 1999
> Completed carrier routes
> Answered customer service calls
> Entered computer data
> Collected customer accounts
Honors and Achievements
Eagle Scout
References:
References available upon request
Contact this candidate