Customer Service Sales

Jonathan Christian, CSCP, P.Log

***** ********* ***** ***, ******* TX, 77433

Mobile: 210-***-****

E-mail: ************.**@*****.***

An experienced supply chain professional with proven success in building and managing high

performance, cross-functional teams within a positive working environment. A decisive, results-driven

leader with exceptional ability to capitalize on opportunities for cost and process improvement with

excellent analytical, financial, and strategic planning abilities.

Strategic & Operational Planning High Dollar Contract Negotiation

Inventory Management Operational Finances

Conflict Resolution Customer & Public Relations

Critical & Analytical Thinker Professional Integrity

Organization & Time Management Skills Interpersonal & Communication Skills

Resourceful & Takes Initiative Enterprise One ERP System (JD Edwards)

Professional Experience

Director of Sales Operations, Service, and Materials Management [2013-Present]

National Oilwell Varco, Process & Flow Technologies

Manage the global materials management and service & repair teams based in Houston, TX, distribution &

service facilities located in Canada & Alaska, and multiplex fabrication & skid assembly facility in Odessa,

TX. Manage the performance, productivity, and development of 15 direct reports and 100+ indirect reports.

• Involved in Business Process Management teams to develop and implement procedures for

shipping, receiving, service & repair, accounting, and acquisitions

• Involved in Global Steering Committee for HSE

Materials Management:

• Accountable for $400+ million of inventory worldwide

• Lead team of buyers and planners

• Responsible for development and implementation of inventory KPI’s (turn rates, cycle counting

accuracy, on-time deliveries)

• Responsible for re-deployment of inventory, $50 million in 2014

• Direct inventory forecasting and demand management

Sales Operations:

• Provide oversight for operations located in Odessa TX, Canada, and Alaskan markets

• Manage $30+ million annually in operational costs

• Direct and manage facilitation of $60+ million in annual revenue

• Implemented Operational Excellence initiative

• Full P&L responsibility

Service and Repair:

• Manage and direct the Service and Repair group worldwide, accounting for $10 million cost and

$20 million revenue annually

• Involved in development and implementation of Service and Repair Technician training program

• Successfully implemented work order costing allocations

• Full P&L responsibility

Operations Manager, Canada & Alaska [2012-2013]

National Oilwell Varco, Mission Products

Managed the overall operations of a 45,000 square foot facility, including a warehouse and service

shop, and 5 consignment locations, housing upwards of $16 million in inventory. Managed the

performance, productivity, and development of 11 direct reports.

• Successfully reduced inventory holding costs by $3 million in 2013 vs. 2012

• Successfully reduced Field Operating Expenses by 12% in 2013 vs. 2012

• Involved in Business Process Management teams to develop and implement procedures for

shipping, receiving, service & repair, accounting, and acquisitions

• Involved in Global Steering Committee for HSE

Jonathan Christian, CSCP, P.Log

15614 Cascading Brook Way, Cypress TX, 77433

Mobile: 210-***-****

E-mail: ************.**@*****.***

Operations Manager [2011-2012]

Lafarge Canada Incorporated, Aggregates

Managed the overall operation in the Greater Edmonton Area, which consists of three mobile crushing

plants, one recycle crushing plant, one portable wash plant, and one stationary wash plant within a 100

mile radius of the City of Edmonton. Manage the performance, productivity, and development of 15

direct reports and 140 indirect reports. Responsible for managing $25 million of inventory, $15 million

in trucking expenditures, and an annual spend of $60 million in production costs.

• Successfully reduced operational costs by $2.8 million in 2012 vs. 2011

• Successfully reduced operational costs by $4.3 million in 2011 vs. 2010 by increasing efficiencies

• Reduced inventory holding costs by $1.3 million

• Distribution of material from 20 gravel pit operations

• Ensure compliance of safety and environmental regulations

• Supplier relationship management

• Negotiated and managed contracts upwards of $30 million

• Incident investigation, personnel recruitment/dismissals, and discipline

• Manufacturing management, production scheduling, inventory management, equipment

purchasing, equipment repairs

Customer Service and Logistics Manager [2008-2011]

Lafarge Canada Incorporated, Aggregates and Asphalt

Managed and coordinated an independent trucking fleet composed of 200 trucks, spanning 8 different

truck configurations. Orchestrated distribution and invoicing of aggregate and asphalt materials from

approximately 20 gravel site operations and 2 asphalt plants. Managed performance, productivity, and

development of 12 direct report personnel within after sales support, order desk, scale operations, and

dispatch departments.

• Rationalized haul rate calculations and increased truck utilization, reducing trucking expenditures

by $2.5 million in 2009

• Successful implementation of RFID auto-ticketing system at a gravel site, reducing loading time of

trucks by 33%

• Streamlined processes within after-sales support department after implementation of ERP system

• Responsible for managing on average a $15 million annual trucking budget

• Responsible for designing traffic flow patterns at gravel sites to increase efficiency and improve

safety

• Contributed to regional logistics initiatives

• Devised, implemented, and enforced hauler policies

• Direct involvement in public relation events addressing trucking concerns

• Negotiated contracts for service agreements up to $500k and industrial equipment up to $250k

After-Sales Support Representative [2007-2008]

Lafarge Canada Incorporated, Aggregates and Asphalt

Responsible for entering tickets, clearing tickets out of EDI, performing ticket requests and freight

adjustments.

Professional Development

Lafarge Aggregates Management Program

•

Practical Finance for Non-Financial Managers

•

Conflict Resolution Strategies

•

Constructing our Futures

•

Investigation and Documentation Workshop

•

Alberta Construction Safety Association – Principles of Health & Safety Management

•

Jonathan Christian, CSCP, P.Log

15614 Cascading Brook Way, Cypress TX, 77433

Mobile: 210-***-****

E-mail: ************.**@*****.***

Alberta Construction Safety Association – Prime Contractor

•

Alberta Construction Safety Association – Leadership for Safety Excellence

•

Alberta Construction Safety Association – Prime Contractor Legislation Awareness

•

Education

The Association for Operations Management (APICS), Chicago, IL

Certified Supply Chain Professional Designation (CSCP)

Canadian Professional Logistics Institute, Toronto, ON

Professional Logistician Designation (P.Log.)

Grant MacEwan University, Edmonton, AB

Bachelor of Applied International Business and Supply Chain Management

Bossier Parish Community College, Bossier City, LA

Associates Degree in General Studies, Concentration in Business

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