Customer Service Sales

Vickie Owen

Controller

*** ****** **** - *******, ** 65653

*********@*****.*** - 417-***-****

WORK EXPERIENCE

Controller

Haygood Family Enterprise, Inc - Branson, MO - January 2008 to March 2014

Responsible for all procedures and policies for up to 2 box offices running up to 5 shows per day and up to 18

one off events per year. Handled face to face and telephone customer service issues.

All accounting of budgets, sales analysis, sales tax reporting and audit, accounts payable, accounts

receivable, payroll up to 70 employees and contracted entertainer payments. Managed all licenses and

permits. Built contracts for various marketing programs and ticket resellers. Managed and scheduled

employees for box office, ushers, gift shop, and concessions. Managed and performed

IT services for ticketing system, voip phones, and network.

Accounting Manager

David Sandy Productions - Branson, MO - January 2006 to December 2007

Handled all account procedures including payroll, accounts payable and accounts receivable. Set policies and

procedures for box office running 3 shows per day.

Group Sales Manager

Settle Inn - Branson, MO - February 2004 to January 2005

Phone Sales--Site inspects--managed group activities on site--managed client accounts--set up for catering

and special events--maintained computers for sales department--sales reports--customer

service

Group Sales Manager

Music City Center - Branson, MO - September 2003 to February 2004

basic phone sales--cold calls--set up computer system and networked computers together through act program

and ordered supplies

Office Manager

Total Construction - Scott City, MO - May 2002 to August 2003

Customer Service work, Advertising, Billing, Answer phones, payroll, crew management,

scheduling, ordered suppiles for office and jobs, accounts recievable, monthly financial reports, and various

reception duties

1

Recruting Director

Dannie Gilder, Inc - Jackson, MO - May 2001 to December 2001

Recruting, Back Ground Checks, Drug Testing, DAC Took Care of Drivers Health Insurance,

Physical Dammage Insurance, Workers Comp Insurance.

Transportation Clerk

Supervalu - Scott City, MO - March 1997 to May 2000

Managed 25 drivers, did routing of loads, figured payroll for drivers, processed orders for picking,

billed out loads, kept all dot files current, made backhaul appointments, and general clerical duties

EDUCATION

Associates

Metro Business College Cape Girardeau

April 1997

High School Diploma

Jackson High School - Jackson, MO

May 1983

SKILLS

Administration, Administrative Support, Bookkeeping, Accounting, Collections, Google Drive, Microsoft Word

& Excel, Quckbooks, Banking, Business Management, Employee Management, Human Resources,Sales and

Marketing

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