Technician Information Technology

Location:

Posted:

August 22, 2014

Phillip Sorby

Mesa, Arizona 85201

*******.*****@*****.***

OBJECTIVE: As a graduate in Information Technology I am interested in gaining hands on experience that

will help me to grow my knowledge and skills so that I can continue to advance my career as an

IT professional.

EDUCATION:

Associate of Science: Information Technology, Collins College 11/2011

EXPERIENCE:

Web Consultant, Endurance International Group 12/2011-08/2014

Assist customers over the phone with troubleshooting website hosting, DNS configuration,

domain management and e-mail (both webmail and client based) issues. Provide configuration settings

for site publishing programs and troubleshooting for website builders. Offer services that boost the

online presence of their business.

I.T. Technician, Sublime Merchants 6/2011-8/2011

Set up several workstations with computers and telephones, using Power Over Ethernet

switches for internet and telephone power, and network fax/printer/copier. Installed internet router,

set up wireless connection, managed router security. Troubleshoot computers or hardware should

trouble arise.

I.T. Technician, Millenium Marketing Solutions 4/2010-5/2011

Worked as a computer technician for a telemarketing room repairing and optimizing low

performance computers, installing Ethernet cable for forty workstations, troubleshooting a VOIP

application, assisting with network difficulties, setup, and security.

SELF EMPLOYED - Computer Repair: 7/2008-Present

Power Supply Failure 03/2014

Unable to turn on or show any response from the power button, determined that an electrical

surge burned out the power supply in a desktop computer. Checked hard drive, found no issues before

replacing old supply. Powered on with no issues and booted to start screen.

Wi-Fi Issues 03/2014

PC stopped receiving signal from the wireless router, found a wire pulled from the internal

adapter. Once reconnected, wireless signal depleted drastically. New adapter successfully installed with

full wireless capability.