Customer Service Sales

Tanebra Barlow

Richardson, TX

*********@*****.*** - 214-***-****

WORK EXPERIENCE

CSR

Apparel Group - Richardson, TX - April 2014 to July 2014

Responsibilities

Served as a customer service specialist

Enhanced the ability to manage difficult situations

Reviewed order statuses and outstanding issues and requests

Assisted with training new employees

Handled correspondence with urgency via email and telephone

Ensured consistency by staying well versed with the policy and procedures, products and new Web

development

Customer Service Rep

Tag Mobile - Carrollton, TX - October 2012 to November 2013

Responsibilities

Answered inbound calls

Notated customers accounts with information pertaining to the call

Assisted upper management with projects and training

Created new processes to handle new material

Creating new account for customers signing up for Life Line phones.

Accomplishments

I was promoted twice within my year

I went from CSR to Technical Support to Agents Sales Rep

Received Quality Star of the month 3 months in a row

CSR/ Tech Support

Stream International - Richardson, TX - November 2006 to April 2009

Responsibilities

Accepting inbound calls in a high volume call center

Assisting with technical issues that customers may incur while installing new software

Creating trouble tickets which requires logging detailed information in regards to a customer's issues

Giving customers the proper and correct procedural information to resolve any issues they may have, also

trouble shooting in most cases

Cross trained in two contracts, to be flexible during business hours.

EDUCATION

Diploma

Evolution Academy - Richardson, TX

2003 to 2004

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