Customer Service Quality Control

JOHN R. SINCLAIR

* ******** *.*. ******* *********@*****.***

Irvine, CA 92620 714-***-****

SUMMARY

Motivated and enthusiastic U.S. Veteran seeking a position in a warehouse

setting, including Quality Control. Offering over 12 years of direct

industry experience, including supervision, all forklift types. Comfortable

in small and large warehouses up to 500,000 sq. ft.

. In depth knowledge of the procedures of productivity and inventory

control.

. Supplier sourcing and analysis. Cost containment and reduction.

. Production project development.

. Vendor consolidation and client relations.

. Competitive bidding, procurement.

. Customer service resolution.

. Staff development and leadership.

. Goal oriented, able to work under pressure and handle multiple tasks.

WORK EXPERIENCE

FACILITIES MAINTENANCE, Nutrilite, Buena Park, CA 05/12 - 05/13

Maintained all aspects of warehouse equipment, including various types of

forklifts, as well as facilities. Changed and maintained 18v-48v batteries

including 8-cell to 48-cell. Performed light plumbing, roofing, and

maintenance on heating/HVAC systems, Painted and repaired walls, changed

lights using lifts. Fixed all aspects of office equipment including

cubicles.

EXPEDITER, Norquist Salvage Corporation, Roseville, CA 10/09 - 05/10

Loaded and unloaded merchandise and equipment onto vehicles. Utilized

conveyors to replenish and retrieve stock from staging areas. Scheduled

LTL loads, full truck loads with freight carriers. Operated and maintained

machinery, bailers and conveyers. Augmented staff where and when necessary.

LOGISTIC ASSOCIATE, Colinx Logistics, Sparks, NV 05/07 - 06/08

Reviewed and maintained orders to verify accuracy. Directed specific

departments to prepare and ship orders to designated locations, using

knowledge of shipping procedures, routes and rates. Ensured and maintained

accuracy of inventory. Safely operated heavy duty equipment, sit down fork

lifts, cherry pickers and motorized pallet jacks. Complied with work

related deadlines and contractual obligations for on time delivery.

ORDER ASSOCIATE, Curascript Corp., Sparks, NV 01/05 - 04/07

Examined and compared records to verify accuracy of orders. Picked,

packed, sealed, labeled and shipped orders using hand/power tools and dock

equipment. Cycled counts of perishable/nonperishable pharmaceuticals.

Utilized U.P.S. and Fed-Ex systems, adhering to packing parameters for

medications using temperature controlled shipping containers. Complied with

federal guidelines for working with controlled substances. Maintained

warehouse safety and cleanliness.

WAREHOUSE ASSOCIATE, Publishers Group West, Reno, NV 05/03 - 01/05

Prepared palletized orders for shipment. Received and restocked inventory.

Maintained physical inventory, generating lists and investigating

discrepancies. Marked items for shipment using identification tags,

stamps, or other labeling equipment. Cleaned and maintained tools,

supplies, equipment and work areas to ensure compliance with safety

regulations. Determined proper methods of storage and stock locations.

Provided assistance to other team members as needed. Operated and

maintained forklifts, reach trucks, motorized pallet jacks. Maintained

facility wide safety practices.

QUALITY CONTROL / MATERIAL HANDLER, B-Line Systems Inc., Stead, NV 11/99 -

04/03

Picked, packed and crated material and products for shipment. Counted,

sorted, loaded and shipped material to be outsourced for painting, plating

or coating. Verified returned material was within specification for end

users and customers. Supervised a team of five, for inventory loss control.

Developed, implemented and maintained an inventory overflow location

program. Maintained inventory and on time parts availability. Operated

overhead cranes and forklifts. Adhered to work center safety procedures and

facility cleanliness.

MILITARY SERVICE

UNITED STATES NAVY, Quartermaster, Honorable Discharge 1984 - 1992

Major duties included assisting with all phases of shipboard navigation,

charting, and logistics. Collateral duties consisted of supply,

recquisition and maintenance. Trained in photographic interpretation and

analysis. Top Secret Clearance. Appointed contracting officer of the

United States Government.

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