Network Administrator and System Administrator
Resume:
Gordon Emory / 240-***-**** / ******.*****.**@*****.***
Gordon P. Emory, Jr.
COLUMBIA, MD 21045
******.*****.**@*****.***
SUMMARY
Hold six years concurrently as an IT System Administrator and hold three years experience as an
analytical IT professional connecting routers and switches into a network. Comprehend various
routing protocols for a network such as OSPF, EIGRP, RIP, and BGP to apply into a business’s
network. Familiar with switch configuration as it pertains to implementing the Spanning Tree
protocol for various VLANS to implement security configurations for data access and integrity.
TECHNICAL EXPERIENCE
Equipment
CISCO Catalyst 1900 Switch CISCO 2500
Series Router
Applications
Parallels 9 Windows XP, Vista, and 7
CISCO Packet Tracer XML
CHERWELL Case Management CLARIFY
Case Management REMEDY Case
Management Oracle SQL 10g TOAD
v10.0.0.41 Putty Microsoft Visio
Microsoft Office Suite 2007 – 2010 Windows
Server 2008 – 2010 OPERA Property
Management v3.1 to 4.0
EXPERIENCE
System Administrator
HMS Host
• Administer systems responsibly for 2.5B
in sales, user and inventory management
annually, supporting over 3,000
restaurants and retail stores, with over
30,000 system users daily to ensure
accurate data is present and concise.
• Install, provide troubleshoot, analyze,
design, and maintain user accounts by
creating user account roles or removing,
adding, and resetting passwords for user
accounts as needed guaranteeing that
Gordon Emory / 240-***-**** / ******.*****.**@*****.***
security for all users was applied
consistently to provide role based level
access for team users.
• Design and implement security standards
for various user roles network wide, to
ensure that proper role access control
lists were followed for designated users.
• Investigate connectivity report(s) issues
from the field to interpret the root cause
of the issue and escalated when
necessary to resolve reported issue with
the necessary changes with the network.
• Investigate application problems, to
determine the root cause of the issue and
escalate Tier III issues to the
infrastructure team if necessary, to
achieve resolution quickly and
accurately for network remedies.
• Independently managed small to medium
scale network projects to include setup
for new sites, transitioning sites, and new
acquired sites and placed them into
various priority statuses for completion.
• Document network overview to reflect
current configuration and implement
changes needed mandated by the Change
Management Council.
• Test new application versions, to ensure
stability, accuracy, and researched for
any overall bugs, before implementing
into the system for company wide use.
• Create trouble tickets for CLARIFY,
REMEDY, and CHERWELL Trouble
ticketing systems.
Implementation Specialist
MICROS Systems, Incorporated
• Start, continue, or complete application
version upgrades for IHG
(Intercontinental Hotel Group), Holiday
Inns, and Ramada Inns hotels for
OPERA and/or Windows Server OS
versions.
• Analyze various system logs on the
application server to repair access
issues or other various problems for a
location.
• Work in SQL to correct schema content
or schema(s) through SSH.
• Responsible for inspecting various
Gordon Emory / 240-***-**** / ******.*****.**@*****.***
interfaces, such as room lock (SafeLok
and VingCard) and telephones (PBX
and Avaya), connected to the local
server to ensure connectivity and
activity function as intended.
• Follow company guidelines to ensure
all system upgrades are similar in
content.
• Create CLARIFY cases to keep
management up-to-date on progression
of upgrades.
• Handle technical troubleshooting in an
enterprise environment; system crashes,
slow-downs and data recoveries.
• Conduct End-User staff and/or
management training to ensure a
smooth installation process and
minimize post-installation support
requirement.
Certifications
CCNA © Certified #CSC011917641
In Progress:
Gordon Emory / 240-***-**** / ******.*****.**@*****.***
EDUCATION
College Park, MD
ASM Educational Center
Obtained Certification May 2011
CCNA
Obtained Certification March 2014
CCNA Security
Coral Gables, FL
University Of Miami
Biology (Major) Attended 1994 - 1996
Centreville, MD
Queen Anne’s County High School
Obtained May 1994
High School Diploma
Contact this candidate