Service Director
Resume:
SHAWN P. HUFFMAN
** **** ********* ** ******, FL 32713
**********@*******.***
PROFESSIONAL QUALIFICATIONS
A dynamic and driven Manager/Director with over 20 years’ experience in the automotive industry.
Results-oriented with broad and diversified experience in corporate strategy and finance. A history of
significant profit, volume and customer satisfaction achievements, which illustrate the ability to
combine cost control, revenue growth and process improvements through effective staff training and
motivation. Possesses a high degree of professionalism and dedication to exceptional quality. Skilled
in troubleshooting complex problems by thinking outside the box.
WORK HISTORY
Fixed Operations Director- Spanos Imports 2013-2014
• Responsible for the development of high-line dealerships fixed operations,
including service, body shop, parts, and detail departments.
• Setting budgets and expense control in all departments.
• Leading lower level managers to excel their teams to increase profits.
Service Manager- Capital Eurocars 2010-2012
• Responsible for 4 car lines including Porsche, Audi, Volvo and Volkswagen.
• Implement processes to control spending, making necessary changes in processes to curve
manufacture audits.
• Implement processes on service drive to boost profits. Taking net profit from a monthly
negative to record profit.
• Raising all car lines CSI to above national averages.
• Managing 100% staff certification for all car lines.
Service Manager - Porsche Division- The Collection 2004-2009
• Managing the Porsche staff including service advisers, shop foreman, technicians and support
staff of one of the top Porsche Service Departments in the country.
• Restructuring the department to a team structured system. Keeping employees on a united
positive path.
• Identifying and focusing on set goals in CSI and productivity.
• Implementing processes that increased gross percentages to over 80% labor and 45% parts-
Contributing to total dealerships monthly labor and parts goal.
• Making Porsche the most profitable car line at The Collection.
Service Manager - Massey Cadillac 1997-2003
• Responsible for all aspects of the “Daily Service Operations,” shop safety regulations, OSHA,
supply and tool Inventory, shop equipment maintenance and control of hazardous waste removal.
• Supervised technicians and Service Advisers.
• Installed processes to improve productivity and profit returns. Formatted and implemented
lateral support team system.
• Developed processes to increase CSI index percent of top box scores. Interdepartmental
coordination of repair orders, including sublet repairs.
• Inspection and decision making on warranty repairs.
• Also responsible for warranty coding and flagging of repair orders;
• Monitoring quality control plus running and analyzing fixed operation reports.
• Responsible for handling all aspects of customer and employee relations, including trouble
shooting and conflict resolution.
Assistant Service Manager - Fountain Auto Mall Oldsmobile-GMC 1987-1997
• Involved in daily contact with customers to troubleshoot and resolve problems pertaining to
vehicle repair.
• Responsible for all aspects of vehicle repair orders including preparing and closing said repair
orders.
• Train and supervise assisting personnel.
• Supervising technical repair group.
• Responsible for dispatching work
• Writing and reviewing estimates as well as tracking and troubleshooting automotive repairs.
EDUCATION
General Motors University of Automotive Management
Master of Business Applications- Valencia Community College
COMPUTER SKILLS
Reynolds & Reynolds,UCS, Autosoft ADP- Microsoft Office 2010
LICENSES AND CERTIFICATES
Certified Service Manager with Audi, Porsche Cars,
Volkswagen and Volvo Certified Service Manager through GM Common Training
Oldsmobile Vanguard Member- Heritage of Excellence
2001 Professional Service Guild Platinum Level Mark of Excellence
1999/2000 Professional Service Guild Gold Level Mark of Excellence
ASE Master Certified Technician
References Upon Request
Contact this candidate