Customer Service Representative

HOPE WILLIAMS

**** ***** ***** *******, ** *****

(h)863-***-**** (c)516-***-****

************@*****.***

Summary

Qualified customer service representative with 4-6 years experience in fast-paced customer service and call center enviornment. Personable and professional under pressure. Call Center Representative versed om customer support in high call volume enviornment. Superior computer skills and phone etiquette. Friendly sales associate adept ar working in diverse retail and customer service.

Objectives

in applying for this postion i hope to further develop my customer service and customer care skills. Through development of these skills i hope to expand in the company

Education

Franklin Career Institute

SCHOOL, Hempstead, NY

Graduated: February 2010

Grade: LPN

Sebring High School

school, sebring, Florida

Graduated: May 2005

Grade: 12

Employment History

January 2014-Present:Customer Service representative

Company:Sykes Enterprises

Lakeland,Fl

effectively managed a high-volume of inbound and outbound customer calls

defused volatile customer situations calmly and courteously

acted professionally and patiently when addressing negative customer feedback,

February 2007-February 2013

Company: TS Staffing

Melville,NY

Assisted with the daily activities of the elderly and disabled, Customer service, Data Entry, Supervision, meal perpetration.

Professional Skills

word processing – Intermediate

accurate and detailed – Intermediate

professional and mature – Advanced

schedule management – Intermediate

articulate and well-spoken – Intermediate

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