Customer Service Real Estate

TINOKA ALISA DEAN

P.O. Box ***, Hobart, IN ***** (H) 219-***-**** (C) 219-***-**** ******.****@*****.***

professional summary Self-motivated, innovative and goal-oriented professional committed to boosting company revenue through exceptional leadership and rigorous cost control techniques. Dedicated team player skilled at mediation and conflict resolution. Comprehensive background, versatile and focused on process improvement and on-time delivery of all projects. Expertise in process improvement, budgeting and forecasting. Exceptional leader who operates efficiently and creatively in fast- paced environments. skills

● Customer Service & Relationship Management

● Mediation & Complex Problem Solving

● Event Planning & Execution

● Training & Coaching New Employees

● Project Planning & Development

● US GAAP Principles

● Bookkeeping & Financial Reporting

work history

● Polished, Professional, & Calm Demeanor

● Persuasion & Negotiation Techniques

● High-impact & Energetic Public Speaking

● Expense reports

● Contract Review & Recommendations

● Performance Audits

● Superior Research Aptitude

International & Domestic Flight Attendant American Airlines/US Airways

Nov 2011 - Current

● FAA and Rio Salado College certified flight attendant.

Tempe, AZ

● Trained and certified on operation of aircraft: Boeing (737-400,757-200,767-200ER), Airbus (A319,A320,A321,A330-200,A330-300), and Embraer (190).

● CPR, First Aid, AED, HAZMAT, BBP, Fire Safety, Firefighting Control.

● World Defense Systems: Anti-terrorist combative and self-defense skills.

● Emergency evacuations, water and land ditching, accident and incident procedures.

● Obtain necessary flight information, liaise with the flight deck, handle and relay confidential paperwork.

● International documentation assistance with passengers and answer questions, deliver high-quality service, supervise unaccompanied minors during flights, and explain the use of safety equipment.

● Promote the safety, comfort and welfare of passengers by explaining safety regulations and aircraft specifics.

● Maintained a friendly, positive attitude when dealing with distressed passengers; Multicultural sensitivity and awareness.

● Prepare cabin for take-off, landing, and monitor during flight. Deliver safety announcements and demonstrations.

● Report all incidents and irregularities using the applicable documentation or flight deck requirements. Financial Aid Officer/Administrator Kaplan University

Dec 2009 - Nov 2011

● Financial aid liaison for Kaplan University, providing customer service and assisting students with

Chicago, IL financial aid options and information.

● Analyzed complex financial aid applications.

● Executed and reconciled a monthly cohort of 800+ students & 450 new students added monthly.

● Reviewed and allocated financially related tasks, student statuses, documentation, policies, and legal guidelines.

● Awarded financial aid in accordance with government and institutional regulations.

● Analyzed system reports, financial data, and pending issues within accounts.

● Packaged student aid (Direct Loans, FFELP, ACG, SMART Grant, Employer Assistance/Tuition Reimbursement, Student Payments, Lender Refunds & Calculations, etc.) in accordance with federal and university policies.

● Processed Title IV funds, ISIR resolutions, C-codes, and pro-ration equations.

● Exercised judgments and made modifications accessing information through NSLDS, COD, & ELM. Admissions Representative/Adviser Everest College

● Responsible for recruiting, customer service, and enrolling prospective students.

● Telephone appointment setting, interviewing, closing, and follow-up.

Jan 2007 - Jun 2008 Merrillville, IN

● Assisted students with personal counsel in regards to issues pertaining to school and private life.

● Coordinated admissions testing and campus tours for students and parents.

● Maintained knowledge of current and future admissions procedures, confidential documents, class schedules, faculty hires, orientations, campus activities, tuition increases, and student/faculty rations.

● Sent letters, researched information, and created marketing tools.

● Took notes and held weekly meetings with colleagues and management.

● Maintained a successful track record of exceeding enrollment activity. education Bachelor of Science: Accounting Western Governor's University Current Indiana Leasing Agent Certification: Real Estate Institute June 2013 Niles, IL Flight Attendant Certificate of Demonstrated Proficiency, Graduation: Rio Salado College December 2011 Phoenix, AZ NASFAA Financial Aid Certification: Kaplan University January 2010 Chicago, IL Real Estate Certification: Gold Coast School of Real Estate June 2004 Miami, FL accomplishments

● Human Relations Commissioner - May 2009-2012: (Appointed by Mayor Lorraine H. Morton) Purpose - To foster the improvement of human relations in Evanston, IL among citizens of all races, colors, creeds and national origins.

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