Software Engineer

DONALD W. STEIN, JR.

*** **** ******, **********, ** 80020 720-***-****; *********@*****.***

QUALIFICATIONS PROFILE

• Key Strengths: Extensive work in kernel configuration, tuning and problem resolution. Knowledge

of multiple operating systems and languages. Highly customer focused with over 25 years resolving

critical issues and maintaining strong relationships. Strong ability to analyze and resolve problems

as they relate to entire systems, including disparate hardware and software versions, complex

networks, and user interfaces. In-depth knowledge of C/C++, scripting languages, UNIX, Linux, and

other operating systems. Technical team leadership and exceptional communications skills.

• Major Accomplishments: Successful track record for working with unhappy customers, listening to

and fixing their issues with an end result of gaining happy customers. For platforms used by multiple

application and implemented on multiple Operating Systems analyzed multiple problematic hardware

and software subsystems, designed and implemented software to instrument the systems, provided

the tools to alert on issues and/or run appropriate maintenance routines and provided appropriate

developer and service level training. Invented messaging triage position at AT&T Bell Labs.

Established requirements and constructed development environment for projects, ensuring

developers and integrators had the appropriate tools to be successful. Acted as the contact person

between in-house project teams and outside kernel developers at Red Hat and SCO.

• Significant Projects: Multimedia messaging systems; development of pseudo-device driver for

high precision timing function; 5ESS switch performance and the accompanying human-machine

interface; traffic and regression tools for telecommunications switches; development of client

database system for hospice organization; integration of legacy systems to be accessed at a single

desktop; development of radiation treatment planning systems.

• Technical Knowledge: VMware with vSphere and vCenter, XEN and VirtualBox. Multiple operating

systems with exceptional strength in Linux and UNIX including kernels, kernel tuning and

debugging.. Knowledge of and experience with Agile project development using SCRUMS. Familiar

with most major software and hardware platforms in use from the early 1970s to the present.

Experience with multiple procedural programming languages including assembly; embedded real-

time systems; relational databases; and TCP/IP, Novell IPX/SPX, SAMBA and asynchronous

networks. Specialization in telecommunications and engineering systems and applications.

PROFESSIONAL EXPERIENCE

AVAYA/LUCENT TECHNOLOGIES/AT&T BELL LABS – Westminster, CO

Member of Technical Staff, 1996-2013; Developer for multimedia messaging systems; Tier 4 Engineer; Triage

Engineer

Resident Visitor/Consultant, 1994-1996

Responsibilities include (but are not limited to):

• SCRUM master for new message networking product development

• Working with off-shore development teams to transfer knowledge and train in new technologies and

Avaya processes as well as incorporate them into our geographically disperse development teams.

• Kernel configuration and builds for messaging products

• Identification and resolution of critical kernel and system issues

• Application and platform development

• Performed builds of software loads and developed software tools to package components for

integration into product

• Operating system integration and customization

• Represent messaging teams ton corporate level projects.

• Qualification of hardware for use in messaging systems

Page 1 of 3

• Development contact for Tier 4 to provide solutions to customer problems

EXCEL PROFESSIONAL SERVICES, INC. – Denver, CO

Consultant, 1992-1994

Client: US West Technologies

Donald W. Stein, Jr.

Responsible for:

• Service Assurance Development Lead and UNIX Integration Lead.

• Network configuration and administration including routers.

• Software configuration, delivery management and installation procedures with supporting software.

• Development, integration, test and deployment of network services operational support systems.

• Evaluation, design, and integration of products for creation of customer data services

• Customer interaction including requirements gathering, coordination of field trials, and product

support.

DIGITAL EQUIPMENT CORPORATION – Denver, CO

Principle Software Specialist, 1991-1992

Responsible for:

• Worked with clients to perform software development, testing and consulting assignments.

• Evaluated clients' needs and generated requirements, functional specification and acceptance test

plan documents.

• Installation, configuration and administration of UNIX and PC systems in stand-alone and network

environments.

• Development and maintenance of custom software applications including client/server.

• Installation and support of software developed by the client.

• Testing software and system performance including tuning software systems, some of which were

client/server.

• Advising clients concerning hardware and software purchases, as well as interviewing and

evaluating potential personnel for the client.

AGS INFORMATION SERVICES, INC. – Denver, CO

Consultant, 1984-1991

Client: Hospice of Metro Denver: Database Consultant and Programmer in FoxBase and Windows

Client: AT&T Bell Labs-Naperville, IL and Denver, CO

Consultant for the 5ESS Operations, Administration and Maintenance (OA&M) Performance Analysis

Group:

• Analyzed the performance of the OA&M software by developing software tools to instrument the

OA&M system and to analyze the data collected.

• Coordinated the implementation of the necessary software changes.

• Coordinated the quality analysis of the human-machine interface software and the necessary

software changes.

• Consultant to the group on UNIX and C questions.

• Development and maintenance of traffic regression test tools for PBXs

Additionally, worked on the following projects:

• Developed network communications software for a new client/server based PBX test system.

• Developed a pseudo-device driver to perform high precision timing functions.

• Systems programming and system administration support for networks of AT&T 3B2 computers and

IBM PC compatibles including printer support.

Page 2 of 3

• Development of usage and accounting software for the computer network.

Developed a product delivery system used to control the delivery of specific software releases to

the customer.

WASHINGTON UNIVERSITY MEDICAL SCHOOL-St. Louis, MO

Programmer, 1980-1984

MONSANTO COMPANY-St. Louis, MO

Contractor, 1979-1980

EDUCATION:

Washington University – St. Louis, MO; Montana State University – Bozeman, MT

Page 3 of 3

Contact this candidate